LA-based ChargerHelp! recognized for innovation
in servicing electric vehicle charging stations
ServiceNow (NYSE: NOW), the leading digital workflow company
that makes work, work better for people, today announced that
ChargerHelp! has won ServiceNow’s Digital Workforce Challenge, the
company’s first-ever global competition designed to crowdsource
solutions across industries for the 21st century workforce.
“ServiceNow believes that technology should be in the service of
people, which is why we created the Digital Workforce Challenge to
recognize entrepreneurship that fosters a more inclusive and
digitally literate workforce of the future,” said Kathy Mulvany,
Head of Global Impact at ServiceNow. “All of our Challenge
finalists share a commitment to innovation that benefits
underserved populations. ChargerHelp!’s solution in particular
stood out for its promise of enabling a new workforce for the green
economy.”
ServiceNow collaborated with MIT Solve, a marketplace for social
impact innovation at the Massachusetts Institute of Technology, to
gather and narrow down applicants and conduct the Digital Workforce
Challenge. The Challenge specifically called for innovative,
scalable, and sustainable solutions that aim to help solve the
growing skills and job vacancies gap by increasing opportunities
for people — particularly those from marginalized and underserved
populations — to acquire the necessary skills to fully participate
in the digital workforce.
Innovation in EV charging station service recognized
The Digital Workforce Challenge winner, ChargerHelp!,
aims to drive Electric Vehicle (EV) adoption and sustainable
success of EV network providers by helping to shrink the time it
takes to service charging stations from weeks to hours. The new
ChargerHelp! app will enable a community’s local workforce to
easily validate, troubleshoot, or escalate a software issue
impacting a networked EV charge station, regardless of their
technical abilities. Studies have found that as much as 25% of the
roughly 20,000 deployed EV charge stations are down at any given
time due to software, rather than electrical, issues.
Based in Los Angeles, ChargerHelp! aims to address these issues
for network providers while using technology to drive workforce
realignment and development in the new green economy. ChargerHelp!
works with workforce development agencies to provide employees with
a three-week technician training program, and in turn sells annual
maintenance service contracts to EV manufacturers, network
providers, and EV charge station resellers. As the winner of the
Digital Workforce Challenge, ChargerHelp! will receive a $100,000
cash prize as well as skills-based mentorship and other resources
from ServiceNow to bring to market its solution, pilot programs,
and technician training programs.
“It’s incredibly motivating and exciting that our vision has
been validated by this recognition,” said Kameale C. Terry,
co-founder and CEO of ChargerHelp!. “We are so grateful for the
support of ServiceNow – which will help us solve a very real need
for the clean tech industry, enable a local workforce, and raise
awareness of workforce development programs. We truly believe that
anyone from any community can learn new skills and excel as long as
they have the right resources and technology to enable them.”
150+ teams across 44 countries participated in first-ever
ServiceNow competition
More than 150 teams – including students, entrepreneurs,
nonprofits, and established startups – across 44 countries
developed and submitted solutions focused on digital creativity,
workforce development, upskilling, job placement, and financing
issues related to digital literacy through MIT Solve’s open
innovation platform. Nine finalists – AnnieCannons, Arist, BBC
micro:bit, ChargerHelp!, FORTE, DoctHERS, Kiron Campus, LaunchCode,
and Skilllab – were then chosen to present their ideas to a panel
of 13 cross-sector judges, who selected the final winner.
The finalists’ solutions also were evaluated by ServiceNow’s
global employees, who awarded AnnieCannons with the ServiceNow
Employees’ Choice Award. AnnieCannons is a nonprofit software
training program that provides survivors of exploitation and abuse
with economic power and independence. AnnieCannons trains abuse
survivors in high-demand software programming skills, and then
finds and manages contract-based work for them.
“Today’s work environment is facing a constant evolution, driven
by automation and globalization, and this digital evolution is only
being magnified by the economic impact of COVID-19,” said Matthew
Minor, Director of International Programs, MIT Solve. “Our
partnership with ServiceNow – and the new solutions brought to life
by this challenge – will help equip the current and future
workforce with the digital skills needed to access relevant work
opportunities.”
All submissions were evaluated on the following criteria: 1)
Alignment to the challenge set forth, 2) Potential for impact, 3)
Scalability to affect the lives of more people, 4) Feasibility and
plan for financial sustainability, and 5) Innovative Approach by
presenting a new application of a solution, a new business model,
or a new process for solving the challenge at hand.
“What impressed me most about the solutions and participants, is
their enthusiasm and belief in what they’re doing. They really want
to make a difference and that came out loud and clear, it was
beautiful,” said Nisreen Farhan, Digital Workforce Challenge judge
and Digital Transformation Advisor, International Monetary Fund.
“As a development economist, digital literacy, inclusion, and the
movement out of poverty have always been in my heart of hearts. The
challenge is unique because it is about helping people through the
privilege that we have – access to technology, funding, and
expertise – to help the underprivileged by providing access to
opportunity in the workforce of the future.”
About ServiceNow
ServiceNow (NYSE: NOW) is making the world of work, work better
for people. Our cloud‑based platform and solutions deliver digital
workflows that create great experiences and unlock productivity for
employees and the enterprise. For more information, visit:
www.servicenow.com.
© 2020 ServiceNow, Inc. All rights reserved. ServiceNow, the
ServiceNow logo, Now, and other ServiceNow marks are trademarks
and/or registered trademarks of ServiceNow, Inc. in the United
States and/or other countries. Other company names, product names,
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they are associated.
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version on businesswire.com: https://www.businesswire.com/news/home/20200610005221/en/
For more information: ServiceNow PR Emily Scher
emily.scher@servicenow.com
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