Enterprise leader for digital customer
conversations also honored in Best Contact Center Solution &
Achievement in Customer Experience categories
NEW
YORK, April 16, 2024 /PRNewswire/ -- LivePerson
(Nasdaq: LPSN), the enterprise leader in digital customer
conversations, was presented with the Gold Stevie® Award for Best
Business Intelligence Solution at the 18th annual Stevie
Awards for Sales & Customer Service.
Along with the company's 2024 Bronze Stevie honors in both the
Best Contact Center Solution and Achievement in Customer Experience
categories, this award marks LivePerson's 15th Stevie Win overall. In the latter category,
LivePerson's partnership and integration with Afiniti was
recognized for helping enterprises improve how they pair agents and
customers to provide better digital experiences.
The Stevie Awards for Sales & Customer Service are the
world's top honors for customer service, contact center, business
development and sales professionals. More than 2,300 nominations
from organizations of all sizes and in virtually every industry,
across 44 nations and territories, were considered in this year's
competition.
"Data is an enterprise's most valuable asset, but for too long,
enterprises have struggled to analyze and draw insights from
conversational data across voice and messaging channels — and
across both human and AI-led conversations," said John Sabino, CEO of LivePerson. "We're proud to
have earned the Gold Stevie for Best Business Intelligence for
helping our clients unlock the ROI of their conversational data
through our Conversational Intelligence suite."
Based on decades of expertise helping brands improve digital
engagement — and informed by billions of real customer interactions
— LivePerson's Conversational Intelligence suite drives customer
insights, cost savings, and growth by turning conversations into
actionable data. It enables any business to understand what its
customers want, measure performance, and continuously improve.
Beyond optimization and personalization, Conversational
Intelligence can also uncover new revenue opportunities to
transform your business.
"The high scores given the winning nominations in this year's
competition are evidence of the high levels of achievement
portrayed in them," said Stevie Awards president Maggie Miller. "We join with the judges and all
members of the Stevie Awards community in congratulating and
celebrating the winners for their accomplishments."
To learn more about LivePerson's award-winning solutions for
digital customer conversations, join the company's May 23, 2024, virtual Spark product launch event
or visit www.liveperson.com.
About LivePerson
LivePerson (NASDAQ: LPSN) is the
enterprise leader in digital customer conversations. The world's
leading brands — including HSBC, Chipotle, and Virgin Media — use
our award-winning Conversational Cloud platform to connect with
millions of consumers. We power nearly a billion conversational
interactions every month, providing a uniquely rich data set and
AI-powered solutions to accelerate contact center transformation,
supercharge agent productivity, and deliver more personalized
customer experiences. Fast Company named us the #1 Most
Innovative AI Company in the world. To talk with us or our AI,
please visit liveperson.com.
Media contact:
Mike Tague
mtague@liveperson.com
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SOURCE LivePerson, Inc.