SAN JOSE, Calif., and
LONDON, Feb. 19, 2021 /PRNewswire/ --
News Summary:
- Cisco has completed the acquisition of IMImobile
PLC.
- IMImobile brings key cloud communications software and
communications platform as a service technology expanding the
capabilities of Cisco Webex Contact Center to deliver a
comprehensive Customer Experience as a Service (CXaaS)
offer.
- The combined offering will enable businesses to deliver
delightful customer experiences across the entire life cycle
by incorporating cloud contact center, AI,
experience management, collaboration, omnichannel
communications and programmability for customization.
Cisco (NASDAQ: CSCO) today announced the completion of the
acquisition of IMImobile PLC (AIM: IMO). IMImobile is a leading
global provider of cloud communications software and services that
manage business-critical interactions at scale.
Businesses need to make richer connections with their customers
through the channel of their choice. Which means going beyond
email, voice and chat to enable communications on the most popular
digital channels like SMS, WhatsApp, Apple Business Chat, Facebook
Messenger and in-app communications. Due to rising customer
expectations, the quality of those interactive experiences is more
important than ever before.
IMImobile orchestrates, automates, monitors and delivers the
customer interactions that drive the best experiences. By combining
IMImobile's solution with Webex Contact Center, Cisco will be able
to provide a robust Customer Experience as a Service (CXaaS) offer.
This new offering will bring together cloud contact center,
artificial intelligence, experience management, collaboration and
Communications Platform as-a-Service to create a single solution
that will give organizations the ability to provide the exceptional
experiences that customers expect.
"Customer expectations are rising, proving every interaction
matters for the brand and the end-user experience. Customers want
delightful experiences where they can have two-way interactions
with a business exactly when they need to, on the channel they
prefer, without having to wait or jump through hoops to prove who
they are, and without having to repeat themselves. With the right
technology, world class brands can and must provide this level of
easy and effortless interaction. The addition of IMImobile to Cisco
will be integral to delivering on the promise of delightful and
engaging customer experiences," said Jeetu
Patel, senior vice president and general manager of Cisco's
Security and Application business. "I'm incredibly excited to
welcome the talented IMImobile team to Cisco."
"We are excited about joining one of the world's leading
technology companies to help create richer and smarter interactions
between businesses and their customers," said Jay Patel, IMImobile CEO. "In an increasingly
digital world, we will build the most comprehensive platform to
orchestrate connected customer journeys. I am looking forward to
working with the Cisco team to make this happen."
As previously announced on December 7,
2020, Cisco is paying 595
pence per share in exchange for each share of IMImobile, or
an aggregate purchase price of approximately USD $730 million assuming fully diluted shares, net
of cash and including debt as publicly reported, and based on the
prevailing exchange rate at that time.
The IMImobile team joins Cisco's Contact Center business
unit.
Additional Resources
- Read the blog from Omar
Tawakol, vice president of Cisco Contact Center
- Read the Cisco intent to acquire IMImobile news release
About Cisco
Cisco (NASDAQ: CSCO) is the worldwide
leader in technology that powers the Internet. Cisco inspires new
possibilities by reimagining your applications, securing your data,
transforming your infrastructure, and empowering your teams for a
global and inclusive future. Discover more on The Network and
follow us on Twitter at @Cisco.
Cisco and the Cisco logo are trademarks or registered trademarks
of Cisco and/or its affiliates in the U.S. and other countries. A
listing of Cisco's trademarks can be found at
www.Cisco.com/go/trademarks. Third-party trademarks mentioned are
the property of their respective owners. The use of the word
partner does not imply a partnership relationship between Cisco and
any other company.
Forward-Looking Statements
This press release may be
deemed to contain forward-looking statements, which are subject to
the safe harbor provisions of the Private Securities Litigation
Reform Act of 1995, including statements regarding the expected
benefits to Cisco and its customers of completing the acquisition
and plans regarding IMImobile's offerings. Readers are cautioned
that these forward-looking statements are only predictions and may
differ materially from actual future events or results due to a
variety of factors, including, among other things, the potential
impact on the business of IMImobile due to the uncertainty about
the acquisition, the retention of employees of IMImobile and the
ability of Cisco to successfully integrate IMImobile and to achieve
expected benefits, business and economic conditions and growth
trends in relevant markets and various geographic regions, global
economic conditions and uncertainties in the geopolitical
environment, and other risk factors set forth in Cisco's most
recent reports on Form 10-K and Form 10-Q. Any forward-looking
statements in this release are based on limited information
currently available to Cisco, which is subject to change, and Cisco
will not necessarily update the information.
Cisco
Press Contact:
Robyn
Blum
+1 408 930
8548
rojenkin@Cisco.com
Investor Relations Contact:
Carol Villazon
+1
408 527 6538
carolv@cisco.com
Analyst Relations Contact:
Anne Blomquist
+1 408 859-1111
ablomqui@cisco.com
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SOURCE Cisco Systems, Inc.