BURLINGTON, Mass., Feb. 16, 2021 /PRNewswire/ -- Nuance
Communications, Inc. (NASDAQ: NUAN) today announced that WellSpan
Health (WellSpan) has expanded its deployment of the Nuance®
Dragon® Ambient eXperience™ (DAX™) ambient clinical intelligence
(ACI) solution to enhance community access to care by reducing
clinical documentation workloads, giving physicians more time to
see patients while improving patient and provider experiences.
WellSpan is now deploying Nuance DAX to their Primary Care, Ob/Gyn,
Podiatry, Urology, Urgent Care, and Cardiology practices following
a pilot program in a family medicine practice that achieved
strongly positive patient and physician acceptance.
"The patient's story is incredibly important context for the
individual's medical history and ongoing treatment plan," said Dr.
Mokarroma Sharmin, a Family Medicine physician at WellSpan. "Nuance
DAX helps me concentrate on my patient, knowing that all of the
important information is being automatically captured."
Nuance DAX extends the proven power of Nuance Dragon Medical,
recently named the #1 Best in KLAS conversational AI speech
recognition solution and trusted by over 550,000 physicians
globally, to create a fully voice-enabled and ambient exam room
environment. The system securely captures the complete patient
story and automatically creates detailed clinical notes from
multi-party conversations during on-site and virtual encounters
with patient consent. It enables physicians to stay fully engaged
with patients and improves clinical documentation quality and
physician satisfaction by reducing the time needed to document
care.
WellSpan is a leading regional health system dedicated to
building strong connections with their patients and providing the
highest quality care. WellSpan also stands out as one of the
first health systems to deploy Nuance DAX to primary care
physicians seeing a diverse range of patients with widely varying
ages, conditions, and care needs. Nuance DAX is a natural extension
of WellSpan's Nuance Dragon Medical One enterprise deployment that
provides a comprehensive solution to help achieve its priority
goals of expanding access to care while improving patient
experiences and physician satisfaction.
"Nuance DAX reduces the time our physicians need to create
high-quality clinical documentation, frees them to focus more
exclusively on patient care, and creates opportunities for us to
serve more patients within our communities," said Dr. Hal Baker, Senior Vice President, Chief Digital
and Information Officer at WellSpan.
In a post-pilot survey, WellSpan found that 97 percent of
patients agreed or strongly agreed that physicians using Nuance DAX
were more focused, personable, and engaged during their visit
compared to their previous visits where Nuance DAX was not used.
Among physicians using Nuance DAX that were surveyed, 80 percent
said they could use the time they previously needed to complete
documentation and administrative tasks to see more patients. With
the use of Nuance DAX, patient wait times for one physician
decreased by a total of nine minutes.
"WellSpan has been a longtime leader in utilizing Nuance
technology to improve patient care and clinician satisfaction, and
with the expanded deployment of Nuance DAX, they are a forerunner
in using ambient technology in a primary care setting notable for a
highly diverse range of patients," said Diana Nole, Executive Vice President and General
Manager of Healthcare at Nuance. "WellSpan is another excellent
example of the growing number of healthcare innovation leaders that
are adopting Nuance ambient clinical intelligence technology as
part of a comprehensive strategy to increase care quality and
access, improve patient experience and physician satisfaction, and
take major steps forward to alleviate physician burnout."
To learn more about Nuance DAX and view the explainer video,
please click here.
To view the WellSpan Nuance DAX case study, please click
here.
About WellSpan Health
WellSpan Health is an
integrated health system that serves the communities of
central Pennsylvania and northern Maryland. The
organization is comprised of a multispecialty medical group of more
than 2,600 physicians and advanced practice providers, a regional
behavioral health organization, a home care organization, eight
respected hospitals, more than 20,000 employees, and more than 200
patient care locations. WellSpan is a charitable, mission-driven
organization, committed to exceptional care for all, lifelong
wellness and healthy communities.
About Nuance Communications, Inc.
Nuance Communications (NASDAQ: NUAN) is a technology pioneer
with market leadership in conversational AI and ambient
intelligence. A full-service partner trusted by 90 percent of U.S.
hospitals and 85 percent of the Fortune 100 companies worldwide,
Nuance creates intuitive solutions that amplify people's
ability to help others.
Trademark reference: Nuance and the Nuance logo are
registered trademarks or trademarks of Nuance Communications, Inc.
or its affiliates in the United States and/or other
countries. All other trademarks referenced herein are the property
of their respective owners.
Media
Contacts
|
|
|
|
|
Nuance
Communications
|
|
|
|
WellSpan
Health
|
Nancy
Scott
|
|
|
|
Ryan Coyle
|
+1
781.565.4130
|
|
|
|
+1
717.851.3151
|
Nancy.Scott@nuance.com
|
|
|
|
RCoyle@WellSpan.org
|
View original content to download
multimedia:http://www.prnewswire.com/news-releases/wellspan-health-expands-nuance-dax-deployment-to-improve-care-access-and-patient-and-provider-experiences-301227661.html
SOURCE Nuance Communications, Inc.