Humana Ranks #1 in J.D. Power Commercial Member Health Plan Study – in Florida and Texas
May 14 2020 - 8:15AM
Business Wire
Humana highest ranked Commercial health plan –
based on member satisfaction – in all six categories J.D. Power
tracks
Leading health and well-being company Humana Inc. (NYSE: HUM)
announced today that it is ranked #1 in Florida and Texas in the
2020 J.D. Power ranking of Commercial member health plans. Humana
has a long history serving customers in both states, from
employer-customers and their employees, to Medicare, Medicaid and
military members with TRICARE coverage.
The J.D. Power 2020 U.S. Commercial Member Health Plan Study
focused on the member experience with the health plan, and does not
delineate between small and large employers. The study ranks health
plans in six categories: Coverage and Benefits; Cost; Provider
Choice; Information and Communication; Customer Service; and
Billing and Payment. Humana ranked #1 in all six categories in
Florida and Texas.
“Both Florida and Texas are critically important to Humana,
across all of our product lines, so it’s a tremendous honor for us
to be rated #1 by our Commercial members in these states,” said
Chris Hunter, President, Humana’s Group & Military Segment. “In
the midst of the COVID pandemic, our company continues to take
steps that are meaningful to our customers – from helping them
better afford COVID testing and treatment, to providing a range of
initiatives for our employer customers – to help them get through
the crisis. Anytime we receive recognition such as this J.D. Power
award, it reminds us that we need to keep doing everything we can
to provide the timely support our customers and other key
stakeholders count on from Humana.”
For its 2020 Commercial Member Health Plan Study, J.D. Power
collected data from health plan members from January to March of
2020. The national study was conducted among Commercial HMO, PPO
and POS health plan members, and is based on responses across 135
different health plans in 21 market-based U.S. regions.
“What excites us the most about this recognition is what it says
about our Commercial members’ experience with Humana – across all
six categories J.D. Power tracks,” Hunter added. “Clearly, our
focus on product innovation, customer service, and offering
affordable health plans is making a difference for our members in
Florida and Texas. Our approach in these states is no different
than our approach in the many other parts of the country where we
offer Commercial coverage; for all of our employer-customers, our
goals are consistent – to provide options that enable them to offer
affordable health coverage and care to their employees.”
In addition to ranking #1 among members in Florida and Texas,
Humana ranked #2 overall in the five-state East South Central
region, which includes Kentucky, Tennessee, Louisiana, Mississippi
and Alabama.
About Humana
Humana Inc. is committed to helping our millions of medical and
specialty members achieve their best health. Our successful history
in care delivery and health plan administration is helping us
create a new kind of integrated care with the power to improve
health and well-being and lower costs. Our efforts are leading to a
better quality of life for people with Medicare, families,
individuals, military service personnel, and communities at
large.
To accomplish that, we support physicians and other health care
professionals as they work to deliver the right care in the right
place for their patients, our members. Our range of clinical
capabilities, resources and tools – such as in-home care,
behavioral health, pharmacy services, data analytics and wellness
solutions – combine to produce a simplified experience that makes
health care easier to navigate and more effective.
More information regarding Humana is available to investors via
the Investor Relations page of the company’s web site at
www.humana.com, including copies of:
- Annual reports to stockholders
- Securities and Exchange Commission filings
- Most recent investor conference presentations
- Quarterly earnings news releases and conference calls
- Calendar of events
- Corporate Governance information
View source
version on businesswire.com: https://www.businesswire.com/news/home/20200514005168/en/
Jim Turner Humana Corporate Communications 502-608-2897
jturner2@humana.com
Humana (NYSE:HUM)
Historical Stock Chart
From Aug 2024 to Sep 2024
Humana (NYSE:HUM)
Historical Stock Chart
From Sep 2023 to Sep 2024