Marchex Wins 2024 Artificial Intelligence Excellence Award
April 02 2024 - 9:00AM
Business Wire
Marchex (NASDAQ: MCHX), which harnesses the power of AI and
conversational intelligence to provide actionable insights aligned
with prescriptive vertical market data analytics, driving
operational excellence and revenue acceleration, today announced
that Marchex Platform Services has been selected for an AI
Excellence Award in the Generative AI category as part of the
Artificial Intelligence Excellence Awards program by the Business
Intelligence Group.
Marchex Platform Services (MPS) stands at the forefront of
conversational analytics by transforming the way businesses engage
with their customers. On a daily basis, Marchex ingests and
analyzes millions of customer conversations across multiple
channels via phone calls, texts, and transcripts. Marchex Platform
Service employs state-of-the-art AI technologies to unearth rich
insights for Fortune 500 businesses. This deep first party data
trains language learning models for each vertical market.
During the past year, MPS has introduced groundbreaking
features, including Call Summaries and Sentiment Analysis,
significantly optimizing agent time, and improving customer
experiences.
Call Summaries offer natural language summarizations of customer
conversations, reducing the need for manual recording while also
delivering unbiased, concise accounts of agent-customer
interactions. While many conversational analytics companies offer a
base level of call summarization, the Sentiment Suite also goes
beyond traditional sentiment analysis by providing detailed
insights into customer emotions and perceptions of a business. For
example, this offering distinguishes itself by not only identifying
customer frustration, but also understanding its underlying
causes-- and then can assess overall customer satisfaction. These
advancements have shown strong correlations with online review
ratings, offering businesses real-time insights into customer pain
points and satisfaction levels.
“Marchex's unique approach to harnessing generative AI for
conversational analytics sets us apart in the market, providing
invaluable tools for businesses to enhance sales and customer
service, train agents, and improve overall business performance,”
said Edwin Miller, Marchex CEO. “This latest award reflects our
team’s hard work and focus on delivering products that can help
companies interact more effectively with their customers,
ultimately boosting the bottom line while improving the overall
customer experience.”
“We are truly honored to recognize Marchex with this prestigious
award,” stated Maria Jimenez, Chief Nominations Officer for the
Business Intelligence Group. “The unwavering commitment of their
team to excellence and their innovative AI applications have
catapulted them to this remarkable achievement. Congratulations to
the entire organization!”
About Marchex
Marchex harnesses the power of AI and conversational
intelligence to provide actionable insights aligned with
prescriptive vertical market data analytics, driving operational
excellence and revenue acceleration. Marchex enables executive,
sales and marketing teams to optimize customer journey experiences
across all communication channels. Through our prescriptive
analytics solutions, we enable the alignment of enterprise
strategy, empowering businesses to increase revenue through
informed decision-making and strategic execution. Marchex provides
conversational intelligence AI powered solutions for market-leading
companies in many leading B2B2C vertical markets, including several
of the world’s most innovative and successful brands.
About Business Intelligence Group
www.bintelligence.com
The Business Intelligence Group was founded with the mission of
recognizing true talent and superior performance in the business
world. Unlike other industry award programs, these programs are
judged by business executives having experience and knowledge. The
organization’s proprietary and unique scoring system selectively
measures performance across multiple business domains and then
rewards those companies whose achievements stand above those of
their peers.
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version on businesswire.com: https://www.businesswire.com/news/home/20240402041974/en/
Trevor Caldwell Marchex Investor Relations Telephone:
206.331.3600 Email: ir@marchex.com
Maria Jimenez Chief Nominations Officer Telephone: +1
909-529-2737 Email: jmaria@bintelligence.com
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