PORTLAND, Ore., April 16,
2024 /PRNewswire/ -- The latest study
from Upgraded Points is uncovering where passengers will catch
a smile before they catch their flight.
"Whether it's a friendly food vendor, a grumpy TSA agent, or a
happy flight attendant, the level of service received at airports
can set the tone for an entire trip," said Keri Stooksbury, editor-in-chief at Upgraded
Points. "Our study acknowledges those airports where staff go the
extra mile to ensure passenger satisfaction."
Study Methodology
The study focused on the 50 busiest airports according to the
Federal Aviation Administration (FAA). Analyzing Google and Yelp
reviews for each airport, researchers noted mentions of "friendly"
or "rude" staff or TSA. They compared these mentions to the total
number of reviews to calculate a ratio of positive to negative
interactions. Each airport was scored on a scale from 0 to 5 based
on the ratio of positive mentions, with scores summed to yield a
total possible score of 50.
The Airports With the Friendliest Staff:
- Portland International
Airport (PDX) leads the pack with a friendliness score of
44/50. A notable 19% of Yelp reviews praise the welcoming staff,
the highest of any U.S. airport studied.
- Indianapolis International
Airport (IND) is a close second with a score of 43. IND is
known for minimal complaints about TSA, reflecting less than 1%
negative mentions on Google.
- Jacksonville International
Airport (JAX) landed with a score of 39, as travelers commend
the cheerful assistance provided by JAX airport staff.
- John Wayne Airport (SNA) showcases Southern California's sunny disposition with
speed, efficiency, and warm hospitality.
- Pittsburgh International
Airport (PIT) is known for combining friendly staff with
forward-thinking amenities, setting a higher standard for traveler
satisfaction.
Check out the full, detailed ranking of all 50 airports by
visiting the complete study.
About Upgraded Points LLC
Headquartered in Austin, Texas,
Upgraded Points is a travel company that helps to demystify the
complex world of travel and credit cards. Launched in 2016 by
Alex Miller, Upgraded Points uses
targeted research efforts and in-depth studies to help travelers
maximize their travel, points, and experiences. Learn more at:
www.UpgradedPoints.com.
Media Contact:
Alex Miller, Founder
1-214-646-8866
375930@email4pr.com
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SOURCE Upgraded Points