Experian Announces MyHealthDirect Scheduling Solution Now Available in Epic’s App Orchard
April 23 2020 - 6:00AM
Business Wire
Intuitive technology guides consumers to the
right care and enables real-time scheduling through any access
channel: on the web, in call centers, and in provider offices
Experian Health, a leading provider of revenue cycle management
products that include patient engagement, patient access and
patient collections, today announced that MyHealthDirect’s
scheduling solution is now available in the App Orchard, where Epic
community members can explore and request MyHealthDirect.
MyHealthDirect, an Experian company, is a leading provider of
digital care coordination solutions that make it easy for patients
to access care. The solution enables patients to self-schedule
appointments online on any device at any time, and also works in
the call center to guide agents to the right provider and
appointment. Through a direct integration with the Epic EMR system,
appointment bookings are made in real-time. Providers that offer
the tool can provide a scheduling experience across any access
channel, guide patients to the right provider and reduce call
volume and call times for agents handling scheduling requests.
"Finding the right doctor and scheduling an appointment can be
time-consuming and actually make it difficult for patients to get
the care they need," said Tom Cox, CEO of MyHealthDirect.
“Availability within the App Orchard will make it easier for more
providers to learn about how our solution transforms patient
engagement, then launch it within their organization with
confidence.”
Experian acquired MyHealthDirect in 2019. The product suite
complemented the Experian Health portfolio of solutions that
simplifies the financial and administrative aspects of healthcare.
Many Experian Health clients have benefited from the company’s
leading patient engagement system that covers the entire patient
journey from scheduling appointments to providing cost estimates,
while allowing patients to easily conduct their healthcare business
online and on-the-go.
App Orchard is Epic’s third-party app developer program and
online app gallery. For more information and to request the
MyHealthDirect app, go to
https://apporchard.epic.com/Gallery?id=5008.
About Experian Health
At Experian Health, we collaborate with more than 3,200
hospitals and 10,000 other healthcare organizations representing
500,000 plus providers — almost 60 percent of the market — to
provide data-driven platforms to empower our clients to make
smarter business decisions, boast a better bottom line and foster
stronger patient relationships. Our industry-leading solutions
include revenue cycle management, identity management, patient
engagement and care management.
Part of Experian, the world’s leading information services
company, our Experian Health business is known for patient access
heritage, advanced data insights and patent-pending Touchless
Workflow™ to help providers, labs, pharmacies and other
risk-bearing entities power opportunities in today’s
consumer-driven healthcare environment.
Experian has 17,200 people operating across 44 countries, and
every day we’re investing in new technologies, talented people and
innovation to help our clients maximize every opportunity. We are
listed on the London Stock Exchange (EXPN) and are a constituent of
the FTSE 100 Index.
For more information about Experian Health, visit
http://www.experianhealth.com. Learn more about Experian at
www.experianplc.com or visit our global content hub at our global
news blog for the latest news and insights from the Group.
Epic and App Orchard are trademarks or registered trademarks of
Epic Systems Corporation.
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version on businesswire.com: https://www.businesswire.com/news/home/20200423005159/en/
Sandra A. Bernardo Experian 1 949 567 3676
sandra.bernardo@experianinteractive.com
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