Motorola Solutions Adds Cloud-Based, Emergency Response Offerings to Its Command Center Software Suite
May 20 2020 - 10:00AM
Business Wire
Company delivers proven innovation and the
flexibility emergency call handlers and dispatchers need as they
adapt to a ‘new normal’ work environment
Motorola Solutions (NYSE: MSI) today announced
the addition of three cloud-based offerings to its CommandCentral
software suite: CommandCentral 9-1-1 Smart Transcription,
CommandCentral 9-1-1 Citizen Input and PremierOne® Cloud CAD. These
offerings provide emergency call handlers and the computer-aided
dispatch (CAD) operators who dispatch 9-1-1 calls to police, fire
and emergency medical services with the ability to streamline
workflows and improve the monitoring and integrity of information
in a secure government cloud environment, all while supporting the
continuity of public safety operations.
“Our job is about seconds saving lives, and us saving seconds,”
said Raymond Chiozza, Director of the Shelby County 9-1-1 District
in Memphis, Tenn. “We’ve been a Motorola Solutions’ VESTA® 9-1-1
customer for years, and its features have helped us to
significantly reduce our call times, so when we were asked to
participate in a focus group to develop the features and
functionality of the company’s cloud-based Smart Transcription
solution, we jumped at the chance to help shape the product. It’s
exciting because it is a hosted environment, which allows people
not tied to the public safety answering point (PSAP) to see inside
the PSAP. For example, our office of emergency management chief and
triage nurse can actually see COVID-19 unfolding on the screen via
9-1-1 calls, as the transcript highlights keywords from callers
like ‘Coronavirus’ and ‘shortness of breath’.”
Specifically, the three new solutions include:
- CommandCentral 9-1-1 Smart Transcription. Smart
Transcription is a cloud-based service that can be enabled remotely
and integrates with existing VESTA 9-1-1 or CallWorks CallStation
call handling platforms. It takes the voice audio from a 9-1-1,
non-emergency or administrative call and transcribes it in
real-time into a searchable text transcript. This provides a
comprehensive way to verify caller information, monitor calls in
real-time and store transcripts in CommandCentral Vault for
post-call analysis, as well as to maintain the chain of custody of
evidence.
- CommandCentral 9-1-1 Citizen Input. Citizen Input
integrates with existing VESTA 9-1-1 and CallWorks CallStation call
handling platforms. It is a cloud-based service that allows
citizens to send live streaming video, photographs and recordings
to the PSAP in a controlled, permission-based procedure. The media
can optionally be viewed as it is received and is stored in
CommandCentral Vault for post-call analysis, as well as to maintain
the chain of custody of evidence. The service can be implemented
remotely.
- PremierOneCloud CAD. Cloud CAD is a cloud-based service
that leverages proven PremierOne CAD technology, tested and trusted
by agencies worldwide, to streamline the capture, correlation and
real-time distribution of mission-critical information for improved
dispatch decision-making and increased responder awareness and
safety. It provides CAD leadership with reporting and the ability
to conduct remote monitoring. It also provides agencies the
technical capability to establish remote workstations for their
dispatchers, consistent with their agency policy and in compliance
with Criminal Justice Information Service (CJIS) requirements,
governing public safety information and data security.
The new solutions are powered by the CommandCentral Cloud
platform and offer customers seamless adoption of next-generation
user experiences and end-to-end integrations, all securely enabled
and run in the cloud.
“Our CommandCentral Cloud offerings represent the next evolution
of public safety,” said Andrew Sinclair, Senior Vice President and
General Manager, Software Enterprise, Motorola Solutions.
“Leveraging our proven and widely deployed solutions, we're
providing fully featured cloud options at a critical time in our
nation’s history. With COVID-19, public safety agencies need the
assurance of business continuity and flexibility enabled by the
cloud, and we are providing that, along with new innovations such
as transcription and disaster recovery as a service delivered only
in the cloud, built on our experience partnering with first
responders and built without compromise.”
The CommandCentral software suite is the industry’s most
integrated end-to-end mission-critical software solution for public
safety that unifies data and streamlines workflows from call to
case closure. For more information on CommandCentral, please visit
MotorolaSolutions.com/software.
About Motorola Solutions Motorola Solutions is a global
leader in mission-critical communications and analytics. Our
technology platforms in mission-critical communications, command
center software and video security & analytics, bolstered by
managed & support services, make cities safer and help
communities and businesses thrive. At Motorola Solutions, we are
ushering in a new era in public safety and security. Learn more at
www.motorolasolutions.com.
MOTOROLA, MOTOROLA SOLUTIONS and the Stylized M Logo are
trademarks or registered trademarks of Motorola Trademark Holdings,
LLC and are used under license. All other trademarks are the
property of their respective owners. ©2020 Motorola Solutions, Inc.
All rights reserved.
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Mary Alice Johnson Motorola Solutions (703) 606-2413
maryalice.johnson@motorolasolutions.com
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