ATLANTA and LAS
VEGAS, April 11, 2024 /PRNewswire/ -- Today,
Google Cloud and The Home Depot announced an extension of their
multi-year relationship that will help the world's largest home
improvement retailer accelerate its technology strategy and help
customers complete their home improvement projects more efficiently
and affordably. The two companies have collaborated closely since
2015 to innovate retail technology, all to improve The Home Depot's
associate and customer experience no matter where shoppers are,
whether that's in-store, online, or most often, a blend of those
interactions.
"As one of the first major retailers to migrate our website to
the cloud, Google has been a critical partner as we have built an
interconnected shopping experience for our customers," said
Fahim Siddiqui, EVP and CIO of The
Home Depot. "Our technology team looks forward to continuing to
work closely with Google to remove friction for our customers when
they shop with us and to stay on the cutting edge of retail
technology."
The extended partnership with Google Cloud announced today
involves The Home Depot accessing Google Cloud's AI capabilities to
enhance the customer experience and optimize operations. This
includes leveraging technologies like machine learning, computer
vision, and generative AI to enhance the retailer's inventory
management operations and improve its overall supply chain
efficiency. In addition, the business will tap into future
ecommerce enhancements to enable greater digital scalability. By
harnessing Google Cloud's AI innovation platform, Vertex AI,
advanced model training capabilities, and advanced data analytics,
The Home Depot aims to gain deeper insights into customer
preferences and needs.
"The Home Depot consistently puts customers at the center of its
technology transformation, and it is also redefining what it means
to equip employees with powerful tools that get the job done," said
Matt Renner, President of Google
Cloud. "Google Cloud is proud to support The Home Depot's strategic
technology initiatives, with projects on the horizon that will help
it continue to lead the industry in AI-powered cloud
innovation."
Over the last several years, The Home Depot has worked with
Google Cloud to introduce several new capabilities to make its
customers' interconnected experiences smoother, faster and more
efficient and improve its operations.
- The launch of The Home Depot's Sidekick mobile app,
which uses cloud-based machine learning and computer vision to help
associates keep in-demand products stocked, improving on-shelf
availability and customer experience.
- The rollout of The Home Depot's enhanced online search
experience, Intent Search, which enables customers to find
products faster with more relevant search results. The deployment
of Intent Search has driven significant improvements in
click-through rates, conversion and revenue per search.
- The success of The Home Depot's mobile app, which Home
Depot customers use not only to shop on their mobile devices, but
also as a tool for wayfinding, account identification, loyalty,
order pickup and more.
- Leveraged Google Cloud's BigQuery data warehouse technology
to make better decisions like analyzing data to make targeted
improvements to The Home Depot website and making supply chain
improvements based on analysis of years of data.
- Successfully handled an unprecedented surge in online
customer demand in 2020 when online sales doubled, leveraging
Google Cloud's flexible and scalable technology
infrastructure.
About The Home Depot
The Home Depot is the world's
largest home improvement specialty retailer. At the end of fiscal
year 2023, the company operated a total of 2,335 retail stores in
all 50 states, the District of
Columbia, Puerto Rico, the
U.S. Virgin Islands, Guam, 10 Canadian provinces and Mexico. The company employs approximately
465,000 associates. The Home Depot's stock is traded on the New
York Stock Exchange (NYSE: HD) and is included in the Dow Jones
industrial average and Standard & Poor's 500 index.
About Google Cloud
Google Cloud accelerates every
organization's ability to digitally transform its business. We
deliver enterprise-grade solutions that leverage Google's
cutting-edge technology – all on the cleanest cloud in the
industry. Customers in more than 200 countries and territories turn
to Google Cloud as their trusted partner to enable growth and solve
their most critical business problems.
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SOURCE Google Cloud