Cigna Takes the Mystery out of Picking a Dentist and Getting Dental Care with New Online and Mobile Tools
April 07 2016 - 12:30PM
Business Wire
Cigna (NYSE: CI) is making selecting a dentist and budgeting for
dental expenses easier for Dental Preferred Provider Organization
(DPPO) customers through new online comparison tools. The
enhancements include personalized out-of-pocket costs by service
and by dental office as well as detailed profiles about each
dentist, often including photos and videos. The tools are now
available on myCigna.com, Cigna’s personalized customer website,
and the myCigna mobile app.
“Eliminating surprises is an important step in encouraging
people to go to the dentist. I believe that patients who have easy
access to details about my practice, can read other patients’
reviews about my services and see photos of my office online ahead
of time will be more at ease and, ultimately, be more likely to get
regular dental checkups,” said Ebi Nikjoo, DDS, a California
dentist participating in Cigna's DPPO network.
According to Cigna research, adults who skip oral health
checkups despite having dental benefits often say it is because
they are afraid of the cost or of the dentist. More than one-fourth
of people with dental benefits surveyed aren’t using them to their
full advantage, many because of these fears. The new tools help
eliminate these obstacles by providing more upfront information
about the dental visit.
Before scheduling an appointment, Cigna customers can compare
their out-of-pocket costs among multiple dentists for the same
services. For most DPPO customers this also reflects their plan’s
coinsurance and deductible. In addition, customers can consider a
“Brighter Score” which evaluates the dentist’s professional
history, affordability and patient reviews.
“Many consumers read movie reviews before buying a theater
ticket or restaurant reviews before making a reservation – reading
patients’ reviews of dentists before making an appointment can be
reassuring and encourage appropriate levels of dental care. Having
easy access to out-of-pocket cost information and each dentist’s
professional history can help eliminate surprises before, during
and after dental visits,” said Fred Scardellette, Vice President,
Specialty Business Operations for Cigna.
Cigna is the first health service company to provide its
customers with these enhancements from Brighter, a health care
technology company that has created a SaaS-enabled healthcare
marketplace that makes it easier for providers and payers to help
individuals get the most value from dental benefits.
Later this spring, customers will also be able to take advantage
of online and mobile appointment scheduling and electronic
appointment reminders for network DPPO dentists who choose to offer
these conveniences.
About Cigna
Cigna Corporation (NYSE: CI) is a global health service company
dedicated to helping people improve their health, well-being and
sense of security. All products and services are provided
exclusively by or through operating subsidiaries of Cigna
Corporation, including Cigna Health and Life Insurance Company,
Connecticut General Life Insurance Company, Life Insurance Company
of North America, Cigna Life Insurance Company of New York, and
their affiliates. Such products and services include an integrated
suite of health services, such as medical, dental, behavioral
health, pharmacy, vision, supplemental benefits, and other related
products including group life, accident and disability insurance.
Cigna maintains sales capability in 30 countries and jurisdictions,
and has more than 90 million customer relationships throughout the
world. To learn more about Cigna®, including links to follow us on
Facebook or Twitter, visit www.cigna.com.
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version on businesswire.com: http://www.businesswire.com/news/home/20160407006234/en/
Cigna CorporationKaren Eldred,
860-787-7015karen.eldred@cigna.com
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