Avaya to Showcase Healthcare Solutions That Deliver Superior Patient and Provider Experiences at HIMSS 2022 Global Health Conference & Exhibition
March 09 2022 - 8:00AM
Business Wire
Avaya OneCloud™ Experience Platform
Demonstrations with Digital Communications, Privacy, and Security
Solution Partners
Avaya (NYSE:AVYA), a global leader in solutions to enhance and
simplify communications and collaboration, today announced that it
has partnered with digital communications, privacy, and security
solution experts from Ascom, Journey, and SpinSci for
demonstrations on the Avaya OneCloud™ Experience Platform curated
for healthcare professionals during the HIMSS Global Health
Conference & Exhibition March 14-18.
Digital transformation has become non-negotiable as healthcare
organizations work to keep up with the rapid pace of change
occurring today. By connecting people, resources, data, and
solutions, organizations can optimize operations and reduce risk
while increasing operational efficiency and profitability. When it
comes to the digital transformation of a healthcare system, it is
important to have a flexible and secure digital communications
solution.
Join Avaya and its partners at HIMSS22 for on-site
demonstrations Tuesday, March 15 and Wednesday, March 16 from 9:30
a.m. ET - 6:00 p.m. ET and on Thursday, March 17 from 9:30 a.m. ET
- 4:00 p.m. ET. Ascom, a global provider of workflow solutions with
a vision to close digital information gaps; Journey, a digital
security provider making it simple for businesses to build trusted
relationships with its customers; and SpinSci, which delivers
dynamic healthcare workflows such as scheduling, billing, pharmacy
refill, and triage that are driven based on a real-time data feed
from the EHRs (Electronic Health Record); are working with Avaya to
demonstrate the following at booth #3841:
- Escalating a patient engagement from chat or SME (subject
matter expert) to a voice call with an agent and then to a video
consultation with a clinician
- Creating a virtual agent experience for patient self-service
leveraging Google CC AI (Contact Center Artificial Intelligence)
for chat, SMS, voice, and social media channels
- Symptom triage and AI-driven call routing
- Connecting with remote patients and monitoring IoT (Internet of
Things) devices with proactive, AI-driven outreach
- Creating secure, zero-knowledge authentication experiences for
patients and agents for payment collection
- EHR integrated agent desktop with patient dashboard and quick
action buttons for healthcare workflow
- Voice calling with intelligent AI noise removal
“Personalized healthcare experiences rely on excellent
communications and healthcare organizations need to evolve with
increased adoption of digital and virtual engagements to connect
with patients on their terms,” said Jim Rogers, RN, Senior Director
of Healthcare Practice, Avaya. “With the growth in digital patient
engagement, challenges associated with identity management,
authenticating users and patients, securing data, and maintaining
privacy are only going to increase. Avaya OneCloud healthcare
solutions with the help our partners enable a total experience for
healthcare administrators, practitioners, and patients, alike,
through simplified, more secure, and private engagements,
ultimately creating composable experiences.”
Additionally, Avaya is enabling even more connected healthcare
solutions through the Avaya OneCloud Experience Platform
including:
- Flexible and Fast Pandemic Management Solutions – Enabling
vaccine administration, contact tracing, COVID-19 testing,
information access, and more.
- Improve Patient Communication – Customers can help their care
team members communicate seamlessly so they are more accessible—to
each other and to patients. Avaya solutions help businesses be
ready anytime, anywhere to collaborate about care, provide patient
support, and respond to emergencies by integrating communications
into workflows, keeping electronic health records up to date and
proactively check in with patients.
- Create a Better Patient Experience – Allow patients to connect
and support them through multiple inbound and outbound
communication channels. Streamline behind-the-scenes systems that
keep up with data and information through digital scheduling,
referrals, transfers, automatic patient reminders, and improve
revenue cycle inquiries.
- Personalize & Coordinate Care Plans – Provide remote access
to specialists and care teams to give patients in any location the
most appropriate, convenient, and cost-effective care by using
telehealth video and proactive outreach.
- Take Great Care of Your Care Teams – Replace outdated, manual
processes with streamlined, automated workflows that leverage
automated communications tools. Customers can ensure that
communications are closed loop and include each care team's entire
circle of contacts so team members can focus more on delivering
care—and less on delays and rework.
Reserve time with Avaya at HIMSS 2022 by contacting
avayaevents@avaya.com to discover a more connected healthcare
experience for your business.
Additional Resources
- Find out more about how Avaya is Creating Customizable
Healthcare Experiences.
- Watch videos of How Three Healthcare Customers are Using
Innovative Technology.
- Check out our benchmarking survey, Customer Experience for
Healthcare Payers.
- Read our blogs, Patient Engagement: Then vs Now and Avaya at
HIMSS22: Discover New Connected Patient Experiences.
About Avaya
Businesses are built by the experiences they provide, and every
day millions of those experiences are delivered by Avaya Holdings
Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of
work, with innovation and partnerships that deliver game-changing
business benefits. Our cloud communications solutions and
multi-cloud application ecosystem power personalized, intelligent,
and effortless customer and employee experiences to help achieve
strategic ambitions and desired outcomes. Together, we are
committed to help grow your business by delivering Experiences that
Matter. Learn more at http://www.avaya.com.
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Source: Avaya Newsroom
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Alex Alias alalias@avaya.com
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