Biggest Gains in Customer Satisfaction in the Management Top 250 -- Journal Report
March 09 2021 - 3:55PM
Dow Jones News
Agilent Technologies Inc. posted the biggest increase of any
company in the latest Management Top 250 ranking in its score for
customer satisfaction, followed by Rockwell Automation Inc. and
PerkinElmer Inc.
The Management Top 250 ranking, developed by the Drucker
Institute, measures corporate effectiveness by examining
performance in five categories: customer satisfaction, employee
engagement and development, innovation, social responsibility and
financial strength.
In the 2020 ranking, Agilent's customer-satisfaction score
increased 24.4 points from 2019, to 76.1 -- the third-highest score
in this category among the more than 800 companies Drucker studied.
Rockwell's score for customer satisfaction rose 20.6 points to 65.1
and PerkinElmer's scored climbed 19.3 points to 69.9.
Agilent is ranked No. 53 overall, with Rockwell at No. 66 and
PerkinElmer at No. 197. Among the Management Top 250 companies with
the 10 biggest gains in customer satisfaction, Caterpillar Inc. is
ranked highest overall, at No. 32. Caterpillar also has the
second-highest customer-satisfaction score of any of the companies
studied, at 76.6.
See the full list of the biggest gains in customer satisfaction
below. You can see the top companies for customer satisfaction
among the Management Top 250 here, and the companies with the
biggest gains in social responsibility here.
You can also explore the full, detailed rankings here, and a
list of the 2020 Management Top 250 all-stars, companies that
excelled in all five categories, here. In the coming weeks we'll
take a look at the companies whose scores improved the most from
the previous year in the other ranking categories, and more
category leaders.
-- Gerard Yates
(END) Dow Jones Newswires
March 09, 2021 15:40 ET (20:40 GMT)
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