39% of Employees Believe Current Level of AI Involvement in HR Processes is Appropriate; 20% Prefer More
February 29 2024 - 9:15AM
Business Wire
Research reveals different perspectives between
HR professionals and employees related to AI
A new study from Paychex, Inc. reveals the benefits and
challenges of artificial intelligence (AI) in the human resources
(HR) industry, and how opinions on its use and effectiveness differ
between HR professionals and employees. The first in a new series
of 2024 Pulse of HR Reports entitled “Balancing Tech and Touch in
Human Resources,” found that 41% of employees surveyed prefer less
AI involvement in their company’s HR processes, while more than
half are content with the current (39%) or an increased (20%) level
of AI. Of the HR professionals who responded to the survey, 85% say
AI provides useful data and analytics, and 79% believe it’s helping
to reduce bias.
Increasing Efficiency The survey of 325 HR professionals
in organizations with 20 or more employees, and 1,017 employees
found HR professionals using Al are saving nearly a full workday
every week (7.5 hours) with more than half (56%) saying it speeds
up employee recruitment and screening.
Additionally, HR professionals surveyed say the top three
functions that AI could transform the most are:
- Analytics and data management (58%)
- Talent acquisition (46%)
- Onboarding/offboarding processes (43%)
“Our survey found that over half (56%) of HR professionals are
already using AI in their role today and I expect that number to
increase over time. Knowing these important trends and leveraging
the right tools and technologies is critical to our national team
of more than 600 HR business partners at Paychex. We work with our
customers every day to find a balance between realizing operational
efficiency and the human aspect of HR that employees clearly
desire,” says Alison Stevens, senior director of HR Services at
Paychex.
“It’s clear there’s work to do before achieving an effective
balance between HR departments and employees when it comes to
artificial intelligence,” adds Stevens. “Transparency will be key,
as well as maintaining balance with human interactions. At Paychex,
our HR business partners serve as advisors to customers, helping
them to better understand and interpret data-driven insights,
creating personalized responses to individual company and employee
situations, and providing information on regulations that may
impact their organization.”
HR vs. Employee Perspectives The majority of HR
professionals surveyed have adopted AI in some aspect, yet only 11%
of employees say the process is transparent. Almost half (41%) of
employees surveyed prefer less AI involvement in HR decisions, with
39% stating the current level of involvement is appropriate, and
20% preferring more AI involvement. The top HR function that
employees surveyed think should stay human-led is conflict
resolution and employee relations (78%), followed closely by
sensitive issues like layoffs or disciplinary actions (76%).
Additionally, nearly one in four HR professionals expect AI to
become integral to their functions in the next five years. A
majority (71%) of employees surveyed are not comfortable with
AI-led HR departments, and 46% would consider leaving their company
if AI were to replace human-led HR teams.
For more insights from the first 2024 Pulse of HR survey,
Balancing Tech and Touch in Human Resources, view the full
report.
About the Research These findings are based on a survey
Paychex conducted across the U.S. with 325 HR professionals and
1,017 employees sharing their perspectives on AI usage in HR
departments. Of HR professionals, company size was between 20 and
99 employees for 26%, between 100 and 499 employees for 24%, and
500 or more employees for the remaining 50%. The survey of HR
professionals collected data from January 8-16, 2024, and the
employee survey collected data on January 11, 2024. This survey is
the first in a new ongoing series of 2024 Pulse of HR research
reports.
About Paychex Paychex, Inc. (Nasdaq: PAYX) is an
industry-leading HCM company delivering a full suite of technology
and advisory services in human resources, employee benefit
solutions, insurance, and payroll. The company serves approximately
740,000 customers in the U.S. and Europe and pays one out of every
12 American private sector employees. The more than 16,000 people
at Paychex are committed to helping businesses succeed and building
thriving communities where they work and live. To learn more, visit
paychex.com.
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Media Samantha Jean Public Relations Program Manager II
(585) 218-6086 skjean@paychex.com @Paychex
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