For the third time, LivePerson recognized on
World's Most Innovative Companies list for bringing the power
of AI and automation to digital customer conversations
NEW
YORK, March 19, 2024 /PRNewswire/ -- LivePerson
(Nasdaq: LPSN), the enterprise leader in digital customer
conversations, has been named to Fast Company's prestigious
list of the World's Most Innovative Companies of 2024. This marks
the third time that Fast Company has ranked LivePerson as
one of the world's most innovative companies in the field of
artificial intelligence.
The World's Most Innovative Companies is Fast Company's
hallmark franchise and one of its most anticipated editorial
efforts of the year, with thousands of submissions evaluated
through a competitive application process. The 2024 list shines a
spotlight on businesses that are shaping industry and culture
through their innovations, setting new standards, and
achieving remarkable milestones across all sectors of the
economy.
This year, Fast Company named LivePerson to its Applied
AI list, which honors companies "embracing artificial intelligence
to reinvent how business is done." LivePerson was recognized for
helping the world's top enterprises accelerate contact center
transformation, orchestrate conversations across channels and
systems, supercharge agent productivity, and deliver more
personalized, AI-empowered customer
experiences.
Major accomplishments earning LivePerson its spot on the list
this year included:
- Improving outcomes for enterprise brands and their customers
through new generative AI-powered capabilities like
Conversation Copilot, Conversation Autopilot, and Voice AI
- Putting voice and messaging data to work
through LivePerson's new Conversational Intelligence suite, a
set of advanced AI and analytics tools that harness data to drive
customer insights, cost-savings, and growth
- Building and managing complete conversational programs for the
world's leading companies through its enterprise managed
services offering, LP 360
- Opening up its Conversational Cloud platform with new
partnerships and integrations, including through the
new LivePerson Marketplace enabling seamless connections to
other prominent enterprise software and AI platforms
This year's honors follow multiple previous Fast Company
recognitions. In 2022, Fast Company named LivePerson the #1
Most Innovative Artificial Intelligence Company in the World,
succeeded by OpenAI in 2023.
"We know that the future of brand-consumer interactions is
digital-first, powered by AI, and based on the richest data source
of all: conversations. Yet today, 70% of service and support
experiences still take place in legacy, voice-first contact
centers. This year's Most Innovative Companies list validates that
LivePerson is the bridge to the digital-first, AI-empowered
future," said John Sabino, CEO of
LivePerson. "I'm so proud to share this outstanding recognition
with everyone at LivePerson as we work every day to help our
customer brands put conversations at the center of their
business."
"Our list of the Most Innovative Companies is both a
comprehensive look at the innovation economy and a snapshot of the
business trends that defined the year," said Fast Company
editor-in-chief Brendan Vaughan. "We
saw extraordinary innovation across the board in 2023, but we also
saw a handful of clear patterns: the growing footprint and impact
of AI, the triumphant return of live events, and great leaps
forward in climate tech. We face daunting challenges on many
fronts, but the solutions we celebrate in MIC give me plenty of
hope about the future."
To learn more about LivePerson's award-winning solutions for
digital customer conversations, visit www.liveperson.com.
About LivePerson
LivePerson (NASDAQ: LPSN)
is the enterprise leader in digital customer conversations. The
world's leading brands — including HSBC, Chipotle, and Virgin Media
— use our award-winning Conversational Cloud platform to connect
with millions of consumers. We power nearly a billion
conversational interactions every month, providing a uniquely rich
data set and AI-powered solutions to accelerate contact center
transformation, supercharge agent productivity, and deliver more
personalized customer experiences. Fast Company named us the
#1 Most Innovative AI Company in the world. To talk with us or our
AI, please visit liveperson.com.
About Fast Company
Fast Company is the only
media brand fully dedicated to the vital intersection of business,
innovation, and design, engaging the most influential leaders,
companies, and thinkers on the future of business. Headquartered in
New York City, Fast Company
is published by Mansueto Ventures LLC, along with our sister
publication Inc., and can be found online at
www.fastcompany.com.
Forward-Looking Statements
Statements in this press release regarding LivePerson that are not
historical facts are forward-looking statements and are being made
pursuant to the safe harbor provisions of the Private Securities
Litigation Reform Act of 1995. Forward-looking statements are
subject to risks and uncertainties, and actual events or results
may differ materially from our expectations. Some of the factors
that could cause events or results to differ from our expectations
include, without limitation, our ability to execute on and deliver
our current business and product plans and goals, and the other
factors described in the "Risk Factors" section of the Company's
Annual Report on Form 10-K for the year ended December 31, 2023, filed with the SEC on
March 4, 2024. Readers are cautioned
not to place undue reliance on these forward-looking statements,
which speak only as of their dates.
Media Contact: Mike Tague,
mtague@liveperson.com
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SOURCE LivePerson, Inc.