ESTERO, Fla., May 15, 2020 /PRNewswire/ -- Hertz (NYSE:
HTZ) is providing customers with a safer, faster and easier way to
travel when they are ready to hit the road. The No. 1 ranked rental
car brand for Customer Satisfaction by J.D. Power is introducing
Hertz Gold Standard Clean, an enhanced vehicle cleaning and
sanitization process that concludes with each vehicle being sealed
and certified 'Hertz Standard Gold Clean' before each rental. Hertz
is also continuing to innovate to meet customers' needs and
preferences by launching a new vehicle delivery service and
highlighting its fast and touchless rental solutions.
"At every Hertz location around the world, our focus remains on
getting people where they need to go safely and confidently," said
Kathryn V. Marinello, Hertz
President and CEO. "That's why we're raising the bar on our high
standards for safety and cleanliness with Hertz Gold Standard Clean
and continuing to introduce innovative rental solutions that
provide our customers with a safer, faster and easier way to travel
as they get back on the road."
Raising the Bar with Hertz Standard Gold Clean
To give
customers total confidence when they rent a car, every vehicle will
be sealed and certified 'Hertz Gold Standard Clean,' after
undergoing a 15-point cleaning and sanitization process that
follows U.S. Centers for Disease Control and Prevention (CDC)
guidelines.
Key steps in the 15-point process entail cleaning and sanitizing
the interior and exterior of the vehicle, including all contact
surfaces (e.g. steering wheel, consoles, door handles, etc.,) with
an Environmental Protection Agency (EPA)-approved disinfectant for
use against the virus that causes COVID-19.
"Sealing each vehicle is a first-of-its-kind practice in the car
rental industry and one we believe will give customers added peace
of mind knowing they are the only person to enter the vehicle after
it's been thoroughly cleaned and sanitized," continued
Marinello.
Hertz Gold Standard Clean is rolling out across all Hertz locations
in the U.S. and planning to launch in other countries.
To learn more about Hertz Gold Standard Clean, visit:
www.hertz.com/GoldStandardClean.
In addition to these new vehicle-cleaning protocols, Hertz has
enhanced its cleaning methods at all locations and in shuttle
buses, which includes using approved disinfectant to regularly wipe
down high-touch areas such as door handles, counters, kiosks and
other hard surfaces. Employees are also following social distancing
guidelines and best practices, which are being reinforced through
signage at all locations for employee and customer safety.
Convenient Vehicle Delivery and Touchless
Rentals
Hertz has a long legacy of evolving to meet
customer's changing preferences by introducing a variety of rental
solutions and that commitment continues today. For customers who
prefer to limit personal contact or want a more convenient rental
experience, Hertz is now offering Hertz Neighborhood Delivery at
nearly 3,000 U.S. neighborhood locations. The vehicle will be
delivered to the customer and picked up from their preferred
location.
Hertz also offers other low contact or completely touchless
rental solutions. At many airports, Hertz Gold Plus Rewards members
can skip the counter and go straight to their car. At locations
where Hertz Fast Lane powered by CLEAR is available, members
can also exit the lot with a quick facial scan, providing a
completely touchless experience. When ready to return, members can
simply drop off their vehicle and go with Hertz's eReceipt and
Express Return service.
Hertz Gold Plus Rewards membership is free and the benefits are
immediately available. To learn more, visit:
www.hertz.com/RewardsOverview.
"We've always provided a variety of rental solutions and service
offerings to meet our customer's individual preferences and that
focus continues," says Marinello. "As customers begin making travel
plans or have other transportation needs, we want them to have
total confidence that we've taken the right steps to protect their
safety and will continue providing the caring and personalized
service they know and expect from Hertz."
About Hertz
Hertz, one of the most recognized brands in the world and currently
ranked #1 in Customer Satisfaction by J.D. Power, has a
long-standing legacy of providing a fast and easy experience
designed to make every journey special. It starts with top-rated
vehicles to fit every traveler's needs, delivered with a caring
touch and personalized services including its award-winning Hertz
Gold Plus Rewards loyalty program, Ultimate Choice, Hertz Fast Lane
powered by CLEAR, Mobile Wi-Fi, and more. Beyond car rental, Hertz
is one of the top 10 sellers of pre-owned vehicles in the U.S. with
more than 80 Hertz Car Sales retail locations nationwide. Wherever
and whenever you need to go, at Hertz, we're here to get you
there. To learn more or reserve a vehicle,
visit Hertz.com.
Hertz pioneered the car rental industry more than 100 years ago
and today is owned by Hertz Global Holdings, Inc. which includes
Dollar and Thrifty vehicle rental brands and fleet management
leader Donlen Corporation.
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SOURCE Hertz