Broadcom Recognized for Excellence in Customer Service and Loyalty by Customer Relationship Management Institute
May 28 2020 - 8:00AM
Broadcom Inc. (NASDAQ: AVGO)
today announced its Mainframe Software Division (MSD) and
Enterprise Software Division (ESD) are being honored by the
Customer Relationship Management Institute (CRMI) with a 2019
NorthFace ScoreBoard Award (NFSB) for achieving excellence in
customer service and loyalty for their DevOps, Security,
Automation, and Data Management product lines. This is the eighth
consecutive year that Broadcom has earned this honor, demonstrating
its ongoing commitment to continuously exceed customer
expectations.
CRMI is one of the world’s preeminent organizations specializing
in customer experience (CX). Surveying more than 500 projects from
over 90 companies around the world to assess performance in
categories such as technical support, field service, account
management, professional services, customer training, and customer
service among others, CRMI identified the industry leaders that are
setting the bar for customer satisfaction and experience. As the
only award of its kind based solely on the results of actual
customer surveys, the NFSB occupies a prestigious place among the
CX community.
“CRMI presents the NorthFace ScoreBoard Award to companies who
set themselves apart through excellence in customer service and
support. This is an honor that requires a sustained commitment
and a solid strategy for embracing CX as the most critical business
component of their company’s DNA,” said John Alexander
Maraganis, president and CEO of the Customer Relationship
Management Institute, LLC. “As an eight time winner of this coveted
award, Broadcom has once again proven itself to be at the top of
its class for customer experience.”
“We are deeply committed to the success of our customers, and
make it a specific focus to strengthen relationships with them at
all levels. This means going beyond technology to partner in
creative ways that help our customers drive better business
outcomes and experiences for their clients,” said Rich
Jardine, vice president, Strategic Customer Success, Broadcom.
“Customer service is not an add-on for us; it lies at the very
heart of our business as a mission-critical goal.”
Broadcom’s Mainframe and Enterprise Software Divisions share a
dedication to true partnerships as the cornerstone for superior
service, and to providing customers with a cohesive and uniformly
supportive experience. The company delivers on this CX ethos
through initiatives ranging from MSD’s Vitality Program, which
cultivates new talent for the customer, free education
opportunities, to build and improve existing skilled resources, to
a Win No Fee services program, which reduces the risk and costs of
technology adoption. Broadcom offerings also include ESD’s Digital
Hub and Customer Adoption Management team—which streamline product
onboarding, adoption, and education.
2019 NFSB recipients will be honored at CRMI’s
SCORE Conference in Boston in fall 2020.
About Broadcom Broadcom Inc. (NASDAQ:
AVGO) is a global technology leader that designs,
develops and supplies a broad range of semiconductor and
infrastructure software solutions. Broadcom’s category-leading
product portfolio serves critical markets including data center,
networking, enterprise software, broadband, wireless, storage and
industrial. Our solutions include data center
networking and storage, enterprise, mainframe and cyber
security software focused on automation, monitoring and security,
smartphone components, telecoms and factory
automation. For more information, go
to www.broadcom.com.
Broadcom, the pulse logo, and Connecting everything are among
the trademarks of Broadcom. The term "Broadcom" refers
to Broadcom Inc., and/or its subsidiaries. Other trademarks
are the property of their respective owners.
Press Contact:Jon PiazzaBroadcom
Inc.press.relations@broadcom.com408-433-7924
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