Philips Ambient Experience helps Phoenix Children’s Hospital
deliver pediatric-centered cancer care
December 1, 2020
- Patient-friendly atmosphere creates positive distraction
through the use of engaging audio, video, and lights to help
children relax and prepare for PET/CT examinations to diagnose
cancer
- Industry-unique radiology department solution aims to support
first-time-right diagnosis and therapy monitoring by alleviating
fear and anxiety in patients, thereby reducing the need for repeat
scans while improving patient and staff experiences
Amsterdam, the Netherlands and Phoenix, AZ, U.S. – Royal
Philips (NYSE: PHG, AEX: PHIA), a global leader in health
technology, today announced successful installation of a Philips
PET/CT scanner, Vereos, with Ambient Experience at the Phoenix
Children’s Hospital (Arizona, U.S.). In addition, Philips has
installed two Ambient Experience uptake rooms at the hospital.
These are waiting rooms for children and parents while the PET
radiotracer, used to show the potential presence of cancer lesions,
is absorbed. Following a recent Ambient Experience install at the
new Hospital CUF Tejo (Lisbon, Portugal), it brings Philips close
to its 2,000th Ambient Experience implementation worldwide.
The scanner at Phoenix Children’s Hospital will be used for
oncological PET/CT examinations to help define the stage to which a
cancer has developed, and monitor treatment. Preparing for and
undergoing a scan can be a major source of fear and anxiety due to
the prospect of finding cancer or discovering that one has spread,
and can adversely affect the quality of medical imaging. This is
because anxious patients are less capable of complying with
instructions such as lying still. In the case of PET/CT imaging
their anxiety can lead to physiological effects such as excessive
uptake of the radiotracer in their muscles and brown fat, making it
more difficult to differentiate cancer tissue. Philips Ambient
Experience solutions are designed to help alleviate the patient’s
fear and anxiety, improving the patient experience and helping to
achieve first-time-right precision results [1].
“Working with Philips, we managed to help the children, and also
their parents, achieve a sustained sense of calm during the entire
PET/CT imaging procedure while enabling faster image acquisition,
faster time-to-results, and reduced need for anesthesia,” said
Dianna M. E. Bardo MD, Vice-Chair Clinical Development Radiology at
Phoenix Children’s Hospital. “By reducing fear and anxiety in both
the children and their parents, the solution also makes the
radiology department a much more pleasant and satisfying place for
our staff to work.”
“Patients play a critical role in their own health care. A
patient centric approach that addresses their emotional needs will
help patients relax and better comply with staff instructions,”
said Werner Satter, General Manager Healthcare Experience Solutions
at Philips. “Ambient Experience helps bring together all the
elements of the Quadruple Aim, because improving the patient and
staff experience has a direct impact on patient outcomes and
workflow efficiency, thereby helping to reduce the cost of
care.”
Improved experiences, enhanced workflow efficiencyDue to
the COVID-19 pandemic, radiology departments are encountering more
patients who are feeling fearful and anxious, which can disrupt the
diagnostic imaging process [2]. Conventional medical equipment and
imaging rooms can be intimidating and therefore increase patient
fear. Research has shown that high levels of anxiety were present
in around 91% of patients waiting to undergo a radiological exam
[3]. Anxious patients are less capable of complying with staff
instructions, while stress can have a physiological impact on some
patient test results, which may lead to complications or
discrepancies in diagnosis and, ultimately, in treatment.
Ambient Experience applies human-focused innovation and design
thinking to give patients of all ages and staff an engaging and
pleasant experience, improving the efficiency of diagnostic and
therapeutic procedures and generating confidence in the services
and reputation of the healthcare provider. It achieves this through
a unique combination of multimedia elements and video themes,
backed by comprehensive service and support. Ambient Experience
environments can be integrated with MR, PET, CT, DXR, and IGT rooms
to promote positive distraction and active relaxation in patients,
while also helping staff to work under less pressure and within
schedules.
More able to lie stillA pilot study at Phoenix Children’s
Hospital found that children in the study are generally more at
ease and more able to lie still during their PET/CT scan as a
result of the Ambient Experience installation, leading to
significantly improved image quality, and at the same time,
Philips’ advanced PET/CT scanner, Vereos, enabled Phoenix
Children’s Hospital to achieve a 30% reduction in both radiotracer
dose and CT X-ray exposure [4]. A similar pediatric-centered care
study undertaken by researchers using a Philips MRI scanner,
Ingenia, with in-bore Ambient Experience at the Kolding Hospital
(Denmark) reported that ‘the use of general anesthesia for MRI in
children aged 4-6 was markedly reduced by 80%, image quality was
maintained and the setup was cost-effective’[5].
15-year long-term strategic partnershipThe installation
at Phoenix Children’s Hospital is part of a 15-year long-term
strategic partnership with the hospital to accelerate co-creation
of solutions specifically designed to meet the unique needs of
children.
RSNAVisit Philips Live! at RSNA 2020 for more information
on Philips Ambient Experience and Philips integrated workflow
solutions to connect data, technology and people across the imaging
enterprise, helping to redefine radiology workflow efficiencies.
Together with colleagues, Dianna M. E. Bardo MD is providing an
on-demand webinar on the Philips Live! At RSNA platform titled “Is
patient-centric imaging better imaging?”
In a new interview, Werner Satter, General Manager Philips
Healthcare Experience Solutions, gives further insight into what
Ambient Experience is and how it can help hospitals deliver on the
Quadruple Aim of healthcare - better outcomes, improved patient and
staff experiences, and lower cost of care.
Philips’ triple duty of careThe COVID-19 pandemic
continues to highlight how interconnected the world’s social,
economic and environmental challenges are. Philips remains fully
focused on delivering against its triple duty of care: meeting
critical customer needs, safeguarding the health and safety of its
employees, and ensuring business continuity. As a purpose-driven
health technology company, Philips is applying its innovation
strength to improve the health and well-being of people. The
company is deeply committed to doing business responsibly and
sustainably, recently setting out a range of challenging new
environmental, social and governance targets.
[1] Vogel WV, Valdés Olmos RA, Tijs TJ, Gillies MF, van
Elswijk G, Vogt J. Intervention to lower anxiety of 18F-FDG PET/CT
patients by use of audiovisual imagery during the uptake phase
before imaging. J. Nucl. Med. Technol. 2012;40:92-98.[2] Prof de
Ruyter, Timmer. The cost of fear and anxiety in radiology
4522 991 64741 * Nov 2020[3] Lo Re G, De Luca R, Muscarneri F,
Dorangricchia P, Picone D, Vernuccio F, Salerno S, La Tona G, Pinto
A, Midiri M, Russo A, Lagalla R, Cicero G. Relationship between
anxiety level and radiological investigation. Comparison among
different diagnostic imaging exams in a prospective single-center
study. Radiol Med. 2016 Oct;121(10):763-8. doi:
10.1007/s11547-016-0664-z. Epub 2016 Jun 22. PMID: 27334010.[4]
Bardo D, Biyyan D, Boff M, Phoenix Children’s Hospital. PET/CT
& The Ambient Experience in Pediatric Radiology. Applied
Radiology June 2021[5] Runge SB, Christensen NL, Jensen K, Jensen
IE. Children centered care: Minimizing the need for anesthesia with
a multi-faceted concept for MRI in children aged 4-6. Eur J Radiol.
2018 Oct;107:183-187. doi: 10.1016/j.ejrad.2018.08.026. Epub 2018
Sep 1. PMID: 30292264.
For further information, please contact:
Joost MalthaPhilips Global Press OfficeTel.: +31 6 10 55 81
16E-mail: joost.maltha@philips.com
About Royal Philips
Royal Philips (NYSE: PHG, AEX: PHIA) is a leading health
technology company focused on improving people's health and
enabling better outcomes across the health continuum from healthy
living and prevention, to diagnosis, treatment and home care.
Philips leverages advanced technology and deep clinical and
consumer insights to deliver integrated solutions. Headquartered in
the Netherlands, the company is a leader in diagnostic imaging,
image-guided therapy, patient monitoring and health informatics, as
well as in consumer health and home care. Philips generated 2019
sales of EUR 19.5 billion and employs approximately 81,000
employees with sales and services in more than 100 countries. News
about Philips can be found at www.philips.com/newscenter.
- Philips Ambient Experience update room
- Philips PET/CT scanner, Vereos, with Ambient Experience
- Philips Ambient Experience
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