Netcall's Solutions in 50% of London Councils
April 24 2012 - 2:01AM
RNS Non-Regulatory
TIDMNET
Netcall PLC
24 April 2012
Netcall plc
("Netcall" or the "Company")
Netcall's solutions now deployed in 50% of London councils
24 April 2012: Netcall plc (AIM: NET), a leading customer
engagement software provider, is pleased to announce it has signed
a contract to supply an intelligent call handling solution to
Elevate East London, which provides customer services on behalf of
the London Borough of Barking and Dagenham. Elevate will use the
solution for the council's main switchboard. Barking and Dagenham
is one of the six London boroughs hosting the 2012 Olympic
Games.
Following this agreement, the Company is now engaged by half of
London's councils, with its solutions most commonly deployed to
support the London City Charter commitment to delivering improved
service levels to residents. Other recent London council wins
include the Brent, Wandsworth and Croydon boroughs.
Henrik Bang, CEO of Netcall, commented, "Our products deliver
considerable efficiency gains and cost savings to the organisations
in which they are deployed, while increasing responsiveness to
enquiries and improving customer service. Councils are taking note
of this compelling case of investing in 'spend to save' solutions
and we are confident that we will continue to sign up new clients
in this sector. The public sector also offers us a substantial
cross-selling opportunity with many of our public sector customers
currently having only one of our solutions and now engaged in
dialogues for additional solutions from our product suite."
For further enquiries, please contact:
Netcall plc Tel. +44 (0) 330
333 6100
Henrik Bang, CEO
Michael Jackson, Chairman
James Ormondroyd, Group Finance Director
finnCap Limited (Nominated Adviser and Broker) Tel. +44 (0) 20
7220 0500
Stuart Andrews, Corporate Finance
Victoria Bates / Simon Johnson, Corporate
Broking
Newgate Threadneedle Tel. +44 (0) 20
7653 9850
Caroline Evans-Jones / Hilary Millar
About Netcall plc
Netcall is a UK company quoted on the AIM market of the London
Stock Exchange. Netcall's software product suite provides
compelling business process solutions for end-to-end customer
engagement, incorporating call handling, callback, smart
automation, workforce management, data unification and business
process management. Our target markets comprise organisations of
all sizes, including many blue-chip companies with global contact
centre operations. The Netcall software platform helps
organisations meet the growing demands of their customers and
prospects whilst improving internal efficiencies, thereby
increasing profitability and customer satisfaction.
Netcall's customer base contains over 600 organisations in both
the private and public sectors. These include over 65% of the NHS
Acute Health Trusts, major telecoms operators such as BT and Cable
& Wireless and leading organisations including Interflora,
Lloyds TSB, Cineworld, Interserve, Orange, Prudential, British
Sugar, and npower.
This information is provided by RNS
The company news service from the London Stock Exchange
END
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