NEW YORK, Nov. 9, 2017 /PRNewswire/ -- Verizon's television
and internet services have earned J. D. Power's highest ranking in
customer satisfaction, specifically as "Highest Ranked by Customers
for Residential Internet and Television Service Satisfaction in the
East" based on its latest annual study of providers.*
The annual wireline studies, now in their 16th year, evaluate
residential customers' experiences with TV and internet services in
four geographical regions: East, South, North Central and West.
The ISP study measures customer satisfaction across five
factors: network performance and reliability; cost of service;
billing; communication; and customer service.
The TV study measures satisfaction in those same five factors
plus a sixth: programming. Conducted in 4 quarterly waves, these
latest studies include experiences from 26,064 residential
customers.* (Source J.D. Power)
View from Verizon
"We're thrilled that Verizon has earned this
recognition again from J.D. Power and we remain committed to
delivering the best possible customer experience every
day," said Kelley Kurtzman,
vice president of customer care at Verizon.
Connected devices deserve a 100% fiber-optic
network
Streaming is only as good as your internet connection. With all
the new tech in your home this holiday season, get great internet
on the 100% fiber-optic network. For a limited time, Verizon is
offering Fios Triple Play Bundles, featuring Fios Gigabit
Connection with internet speeds up to 940/880 Mbps, TV and phone
starting at a promotional online price of $79.99** per month
with a two-year price guarantee and includes a multi-room DVR and
SHOWTIME® for 2 years. Visit www.verizon.com for more
information.
For more information about the 2017 U.S. wireline studies,
visit:
http://www.jdpower.com/resource/us-residential-internet-service-provider-customer-satisfaction-study
or
http://www.jdpower.com/resource/us-residential-television-customer-satisfaction-study.
*Verizon received the highest numerical score in the East region
of the J.D. Power U.S. Residential Internet and Television Service
Provider Satisfaction Studies. 2017 studies are based on
21,701(ISP) and 18,685(TV) total responses, measuring the opinions
of customers with their internet and television service providers,
surveyed November 2016-July 2017. Your experiences may vary. Visit
jdpower.com.
** Taxes, equip. charges, RSN, FDV & other fees.
Verizon Communications Inc. (NYSE, Nasdaq: VZ), headquartered in
New York City, has a diverse
workforce of 160,100 and generated nearly $126 billion in 2016 revenues. Verizon operates
America's most reliable wireless network and the nation's premier
all-fiber network, and delivers integrated solutions to businesses
worldwide. Its Oath subsidiary reaches about one billion people
around the world with a dynamic house of media and technology
brands.
VERIZON'S ONLINE MEDIA CENTER: News releases, stories, media
contacts and other resources are available
at www.verizon.com/about/news/. News releases are also
available through an RSS feed. To subscribe,
visit www.verizon.com/about/rss-feeds/.
http://www.verizon.com
https://www.verizonwireless.com
http://www.verizonenterprise.com
http://www.verizon.com/about
Media contact:
Ray McConville
908-202-5214
Raymond.McConville@verizon.com
Twitter: @mcconvilleray
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SOURCE Verizon