ERI Receives Highest Customer Rating Score in Compliance Standards’ 2024 ITAD Vendor Reputation Survey
April 16 2024 - 4:42PM
Business Wire
ERI achieves highest rating in industry for “Customer Rating”
category
ERI, the nation’s largest fully integrated IT and electronics
asset disposition provider and cybersecurity-focused hardware
destruction company, has received the highest average star rating
from customers (4.5 out if 5) in Compliance Standards LLC’s 2024
ITAD Vendor Reputation Ratings report.
The ratings are the result of the gathering of feedback from
customers of the 30 leading US-based IT Asset Disposition vendors
that serve enterprise-class clients in the United States.
Several criteria were used to score vendor activity, resulting
in an overall reputation star rating, and include:
- Portfolio of service offerings (depth and breadth)
- Quality of work
- Relationship
- Pricing
- Flexibility and customization
- Management Vision
Combining the attributes above, ERI was one of only two
pure-play ITAD service providers who received the overall 4.5 star
customer rating, exhibiting a significant level of loyalty among
its clients.
“ERI has been consistently producing some of the best metrics in
the ITAD industry,” said David Daoud, Principal Analyst at
Compliance Standards LLC. “Compliance Standards research indicates
that ERI has strong momentum in the competitive landscape, scoring
high among its existing customers on a number of critical ITAD
management functions, and registering strong positive sentiments
among its employees, which can help it build a forward-looking ESG
momentum. ERI is also one of the most active advocates of ITAD
practices in the enterprise, with some of the strongest and most
proactive marketing campaigns in favor of good ITAD practices.”
“Having the highest customer rating score in the ITAD industry
as determined by our own clients is a tremendous honor and
something we are incredibly proud of,” said ERI Chairman/CEO John
Shegerian. “We also thank Compliance Standards for conducting such
a thorough and critically important study of customer and employee
attitudes in the ITAD space. The result reinforces ERI’s ongoing
commitment to responsible asset disposition, recycling and data
protection for all customers and partners. Our commitment is to not
rest on our laurels but to continue working toward exceeding all
expectations and offering the most reliable and responsible
services in the entire ITAD industry.”
Compliance Standards LLC is the only advisory firm solely
dedicated to the IT Asset Disposition sector. Services range from
primary and secondary research and understanding buyer and user
behavior in the ITAD space, to assessing competition and market
conditions. Learn more at http://ComplianceStandards.com/.
ERI is the largest fully integrated IT and electronics asset
disposition provider and cybersecurity-focused hardware destruction
company in the United States. ERI is certified at the highest level
by all leading environmental and data security oversight
organizations to de-manufacture, recycle, and refurbish every type
of electronic device in an environmentally responsible manner. It
is the first and only company in its industry to achieve carbon
neutrality at all its facilities nationwide, and the first to
achieve SOC 2 Type I and II certifications for security and data
protection. ERI has the capacity to process more than a billion
pounds of electronic waste annually at its eight certified
locations, serving every zip code in the United States. ERI’s
mission is to protect people, the planet and privacy. For more
information about e-waste recycling and ERI, call 1-800-ERI-DIRECT
or visit https://eridirect.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20240416323280/en/
Paul Williams,
310/569-0023, paul.williams@eridirect.com