LAKEVILLE, Minn. , April 16,
2024 /PRNewswire/ -- ImageTrend, LLC., the leader in
innovative public safety and healthcare software solutions,
announced the appointment of three strategic experts to its
customer success and sales divisions. The company welcomes Susan
deCathelineau as Chief Customer Success Officer, Rock Toone as
Strategic Advisor, Fire, and Nathaniel
Meisner as Sales Engineer, Fire.
"I am thrilled to welcome Susan, Rock, and Nathaniel to the
community," said Patrick Sheahan,
President and CEO of ImageTrend. They are each category leaders,
bringing a wealth of knowledge and familiarity with our products
and our customers. The addition of these roles will propel the
company forward. Together, they will drive innovation for
empowering our internal community, and Fire and EMS organizations
through best practices and data oversight to improve patient
outcomes and foster healthier and safer communities."
Susan will lead ImageTrend's Customer Success team, with a
customer-centric approach to growth and expansion opportunities,
measuring and elevating overall health, and delivering outstanding
user experience. She has more than twenty years of healthcare
technology expertise, leading teams globally and partnering with
sales, product management, and development/engineering, to advance
customer growth and success. Through her industry experience, she
has learned firsthand the powerful role of data in emergency
services. Susan previously served as Chief Customer Success Officer
for Westlake, Ohio-based Hyland
and Corporate Director of Information Services for Minneapolis-based Allina Health.
"Creating a superior customer experience is my passion, and I am
excited to engage with our community to gain input for delivering
exceptional care," shared deCathelineau. "It's an honor to help
first responders, providers and organizations across the country
leverage technology to improve the well-being of their communities.
I look forward to working with this innovative team to further our
mission, continue to grow our reputation in healthcare technology,
and create a seamless journey for our customers."
Rock will serve as a Strategic Advisor for ImageTrend's Fire
products. He will provide guidance to the sales team to understand
providers' needs and how best they can configure software to drive
data efficiency and improve the overall safety of their
communities. His 25-year career as a firefighter, most recently as
fire captain in Utah's Weber Fire
District, combined with his sales, marketing and real estate
development experience, will help him support customers at every
stage of their journey.
"As a frontline firefighter, I have a deep appreciation for the
critical role data plays in this environment," shared Toone. "I
always say 'faster, easier, better data'—if we can remove friction
for EMS workers in data collection and reporting, they will get
better data, leading to better outcomes. I'm thrilled to help other
fire departments understand the "why" behind data collection with
ImageTrend."
Nathaniel Meisner will serve as a
Sales Engineer for ImageTrend's Fire products, listening to
customers' challenges and helping them find the right data
solutions to make their operations more effective. In his 21-year
career as a firefighter, most recently as deputy chief of
Albuquerque Fire Rescue, he has implemented software and systems,
including ImageTrend, that transformed operations across fire, EMS,
community health, logistics, strategic planning, accreditation,
staffing and payroll.
"I'm a problem-solver by nature, and I'm excited to help fire
and EMS teams identify pain points and inefficiencies in their
operations and together find a winning solution," shared Meisner.
"My time as a firefighter and deputy chief gave me an insider's
view of what it takes to implement and run an efficient,
successful, and safe operation, and I am excited to continue
serving this industry in a new capacity."
About ImageTrend, LLC. www.imagetrend.com
ImageTrend, LLC. empowers everyday heroes to transform the delivery
of care to foster safer and healthier communities. Scalable
software solutions, data analytics and world-class services for
emergency medical services, fire departments, hospitals, community
paramedicine, and critical care and preparedness, enable
patient-centric healthcare interoperability and public safety. Our
commitment to data insights, innovations, client satisfaction and
tailored implementations is unparalleled. ImageTrend is
headquartered in Lakeville,
Minnesota.
About ImageTrend, LLC. www.imagetrend.com
ImageTrend, LLC. is dedicated to connecting life's most important
data in the healthcare and emergency response community. ImageTrend
delivers software solutions, data analytics and services for EMS,
hospitals, community paramedicine (CP), critical care, fire, and
preparedness to enable fully integrated patient-centric healthcare
and public safety. ImageTrend's commitment to innovation, its
clients, and providing world-class implementation and support is
unsurpassed. Based in Lakeville,
Minn., ImageTrend combines business analysis, creative
design and data driven architecture to offer scalable solutions and
strategies for today and the future.
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SOURCE ImageTrend LLC