ARLINGTON, Va., Sept. 25, 2021 /PRNewswire-PRWeb/ -- Today,
IMV, part of Science and Medicine Group, the leading market
research and business intelligence provider to the laboratory
diagnostic industry, announced the category winners of the 2021 IMV
ServiceTrak™ awards in clinical analyzers.
Chemistry:
- Best Service: Ortho Clinical Diagnostics
- Best Customer Satisfaction: Ortho Clinical Diagnostics
- Best System Performance: Ortho Clinical Diagnostics
Immunoassay:
- Best Service: bioMérieux
- Best Customer Satisfaction: Ortho Clinical Diagnostics
- Best System Performance: bioMérieux
Integrated Systems:
- Best Service: Ortho Clinical Diagnostics
- Best Customer Satisfaction: Ortho Clinical Diagnostics
- Best System Performance: Ortho Clinical Diagnostics
AST/ID:
- Best Service: Beckman Coulter
and bioMérieux
- Best Customer Satisfaction: bioMérieux
- Best System Performance: Beckman
Coulter and bioMérieux
Blood Culture:
- Best Service: bioMérieux
- Best Customer Satisfaction: bioMérieux
- Best System Performance: bioMérieux
Molecular Diagnostics:
- Best Service: Hologic, Inc.
- Best Customer Satisfaction: BioFire Diagnostics
- Best System Performance: BioFire Diagnostics
The 2021 ServiceTrak™ Clinical Laboratory Awards are based on
interviews conducted in 2021 with respondents in 1,541 clinical
testing locations having 3,270 instruments. Probing on the customer
experience from installation to instrument end of life, IMV
ServiceTrak™ has been an industry benchmarking standard for over 25
years.
Clinical laboratory tests are critical to the management of
patients and the diagnosis of disease throughout the world. These
in vitro tests rely on a wide variety of instruments to measure the
relevant analytes in all types of body fluids, including serum,
blood, urine, and others. The laboratory instruments are used for
everything from performing routine assays that identify early
indications of disease to tests that aid in the diagnosis of
illness for patients with complaints and symptoms.
Understanding what influences user satisfaction with laboratory
instrumentation, instrument service, and instrument manufacturers
is key to helping manufacturers ensure that these tests are
performed in a timely manner on accurate and reliable
equipment.
IMV produces an annual series of proprietary ServiceTrak™
Clinical Laboratory reports derived from extensive phone and online
interviews with laboratory testing professionals in hospitals in
the U.S. These reports present an independent analysis of service
trends in laboratory diagnostics and include manufacturer ratings
for each instrument type. Laboratory professionals are asked to
rate their level of satisfaction with the instrument manufacturers,
the system performance, and the service received for their
laboratory testing instruments. Satisfaction ratings are collected
on a 10-point scale, in which 10 = "excellent" and 1 = "very poor."
Report analysis is based on the percentage of highly satisfied
(%HS) responses, which are represented by satisfaction ratings of 9
or 10 on this scale.
The awards are presented to the manufacturer with the highest
%HS responses in each of three categories, representing the
industry Best of Customer Satisfaction, System Performance, and
Service. The Best of Customer Satisfaction award is given to the
manufacturer that has the highest %HS responses when respondents
are asked to rate the likelihood they will purchase again from
their current manufacturer. The Best of System Performance award is
given to the manufacturer whose customers have the highest %HS
responses when asked to rate their overall system performance. The
Best of Service award is given to the manufacturer whose customers
give the highest %HS responses when asked to rate overall OEM
service performance.
Media Contact:
Tom Ogburn
Chief Commercial Officer
IMV Medical Information Division, part of Science and Medicine
Group
937-554-8506
http://www.imvinfo.com
tom.ogburn@scienceandmedicinegroup.com
Media Contact
Tom Ogburn, IMV Medical
Information Division, 937-554-8506,
tom.ogburn@scienceandmedicinegroup.com
SOURCE IMV Medical Information Division