Clayton County Water Authority Partners with HomeServe USA to Offer Customers Optional Water & Sewer Line Coverage Plans
March 14 2017 - 9:30AM
Business Wire
HomeServe USA (HomeServe), a leading provider of home emergency
repair solutions, today announced the launch of its partnership
with Clayton County Water Authority (CCWA) to offer optional
service plans for both interior and exterior water and sewer lines.
Plans offered through HomeServe will be available to the 75,000
households served by CCWA, providing homeowners with coverage that
protects them from the costs and inconveniences associated with
emergency repairs to the water and sewer lines connecting their
home to CCWA’s systems.
“For homeowners, it’s often a surprise that water and sewer line
repairs are their responsibility, leaving them caught off guard and
unprepared when repair are needed,” said P. Michael Thomas, General
Manager, CCWA. “By working with HomeServe, we can extend affordable
options to our customers that cover water and sewer line repairs
and protect them from the unexpected expense and inconvenience
associated with them when they occur.”
A Homeowner’s Line of Defense
The water and sewer lines from the home to CCWA’s water and
sewer main connections are the responsibility of the homeowner.
Homeowners tend to be unaware that repairs to these pipes are not
covered by basic homeowners insurance or by CCWA, and find
themselves unexpectedly having to deal with navigating emergency
repairs on their own. Furthermore, they can be blindsided by the
costs associated with such repairs. HomeServe’s coverage plans
serve as a line of defense, ensuring that in the event of a repair
emergency, the burden on homeowners is minimized or eliminated, and
the repair process, handled through HomeServe, is timely, seamless
and high-quality.
“Our service plans go beyond covering the costs of a repair –
they also connect CCWA customers with the best contractors their
community has to offer, to ensure they receive quality service,”
said Tom Rusin, CEO of HomeServe USA. “We look forward to our
partnership with CCWA and are pleased to offer the homeowners they
serve some peace of mind when it comes to dealing with a repair
emergencies.”
Accessible, Reliable, 24/7
HomeServe plan holders have access to a Repair Hotline that is
accessible 24 hours a day, 365 days a year, as well as local,
licensed, and insured contractors to provide high-quality home
repair services in a timely manner. The Exterior Water Service Line
Coverage will be available for $5.99 per month, the Exterior
Sewer/Septic Line Coverage is available for $9.99 per month and a
plan for in-home plumbing, the Interior Plumbing and Drainage
Coverage, will also be available for $12.99 per month. CCWA
customers that enroll in the optional plan will have convenient
payment options available directly through HomeServe.
CCWA homeowner customers will receive details about the optional
service plans in the mail. Homeowners can also visit
www.HomeServeUSA.com/CCWA or call 1-844-849-3618 for more
information.
Revenue goes to Customer Affordability Programs
CCWA will not incur any expense related to this program. The
cost of the program is borne entirely by HomeServe. All revenues or
royalties collected from this partnership will be designated for
CCWA’s Affordability Programs, which assist CCWA customers who find
themselves facing a financial hardship. This includes a Hardship
Assistance Program and Senior Citizen Discount Program.
About Clayton County Water
Authority
Clayton County Water Authority (CCWA) is recognized throughout
the world for its sustainability practices and has been named one
of the 'Top Water Wise Communities' in the U.S. and a 'Utility of
the Future - Today' by industry peers. CCWA’s mission is to provide
quality water and quality services to our community. As the
county's one-stop-shop for water, sewer and storm water services,
our water professionals provide quality services to 80,000 customer
accounts. CCWA has five raw water reservoirs and can produce up to
42 million gallons per day of potable water and treat up to 38.4
million gallons of wastewater every day. Plus, CCWA staff maintains
approximately 1,500 miles of water distribution pipes, 1,300 miles
of sewer conveyance pipes and 500 miles of storm water
infrastructure. CCWA is one of the few metropolitan water utilities
in the country utilizing constructed treatment wetlands to recharge
its water supply. This, along with its innovative leak detection
program and other practices, garners industry attention throughout
the U.S., and the world, as peers look to CCWA to learn more about
our sustainability practices. To learn more visit www.ccwa.us.
About HomeServe
HomeServe USA Corp (HomeServe) is a leading provider of home
repair solutions serving over 2.8 million customers across the US
and Canada under the HomeServe, Home Emergency Insurance Solutions,
Service Line Warranties of America (SLWA) and Service Line
Warranties of Canada (SLWC) names. Since 2003, HomeServe has been
protecting homeowners against the expense and inconvenience of
water, sewer, electrical, HVAC and other home repair emergencies by
providing affordable repair coverage and quality local service. As
an A+ rated Better Business Bureau Accredited Business, HomeServe
is dedicated to being a customer-focused company supplying
best-in-class repair plans and other services to consumers directly
and through over 400 leading municipal, utility and association
partners. For more information about HomeServe, a 2016 Connecticut
Top Workplace winner and recipient of seventeen 2017 Stevie Awards
for Sales & Customer Service, please go
to www.homeserveusa.com. For information on SLWA visit
www.slwofa.com and for SLWC visit www.slwofc.ca. To connect with
HomeServe on Twitter and Facebook, please visit
www.twitter.com/homeserveusa and
www.facebook.com/HomeServeUSA.
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version on businesswire.com: http://www.businesswire.com/news/home/20170314005531/en/
Clayton County Water AuthoritySuzanne Brown,
770-960-6972Suzanne.brown@ccwa.usorHomeServe USAMyles Meehan,
203-356-4259Myles.Meehan@homeserveusa.comorICR, Inc. for HomeServe
USASourav Das, 203-682-8283hsusa@icrinc.com
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