Smartsheet Partners with 451 Research to Help Organizations Understand Employee Productivity
June 17 2020 - 9:00AM
Business Wire
Employees Want Less Email, Video and Messaging;
and More Time and Tools to Get Work Done
Smartsheet (NYSE: SMAR), the platform for enterprise
achievement, today announced new research finding that 82% of
workers feel less productive at work since going remote, according
to a survey of enterprise professionals conducted by 451 Research
and commissioned by Smartsheet. This echoes findings that over 90%
of young workers reported having difficulty working remotely in a
productivity survey conducted in April.
Smartsheet and 451 Research partnered to look at the current
state of employee productivity to help organizations understand the
challenges that workers are facing in the new world of work. As the
needs of the workforce continue to shift, accelerated by the
COVID-19 crisis, the survey identifies how leaders can leverage
technology to empower dynamic work by eliminating obstacles and
siloes hindering productivity. Findings from the survey
include:
- Key barriers to productivity: The survey revealed that
68% of workers feel distracted by too many voice, video, messaging
and email conversations throughout the workday; followed by 64% who
feel they don’t have the correct tools to build or adapt new
business processes, workflows or project designs; 62% who are
hindered by the lack of face-to-face conversations; and 46% who say
they can’t find the information they need to do their job.
- Tactics to improve productivity: When asked what would
strongly improve their productivity, 39% of workers say more time
to focus on work and not in conversations with others. This was
followed by better ways to manage time and prioritize tasks (31%)
and more easily integrating data from different systems into one
place (30%). Overall, 84% desire less email and messaging
communication and 77% desire fewer phone conversations.
“The research exposes how the shift to remote work has placed a
larger focus on messaging tools and email, even though these tools
alone are not making workers more productive,” said Smartsheet CEO
Mark Mader. “As companies look to plan long-term, it will be
critical they empower teams by choosing flexible tools that connect
collaboration and work execution in order to realize maximum gains.
Communication is part of that, but communication alone is not
enough.”
When looking at productivity challenges related to the current
tools and technologies employees are using to get work done, 85%
say not having flexible enough tools for their needs is the biggest
obstacle to being more productive. This was followed by facing a
steep learning curve to get value from the tool (71%) and having
their work fragmented across too many niche tools (68%) were the
biggest obstacles.
“When the initial shift to remote work occurred, the first big
obstacle was ensuring sufficient connection to tools and apps. Now,
the issue is dealing with distractions and finding focused time to
work,” said Chris Marsh, a research director at 451 Research.
“Giving people no-code software that allows them to create
solutions that fit their personal work styles, while quickly
accessing the information and updates they need, will be the key to
keeping employees engaged and productive in this new
environment.”
Marsh will join Mark Mader for a webinar titled “Rethinking
Workforce Productivity and Collaboration in the Time of COVID-19”
on Wednesday, June 24 at 10:00am PST/1:00pm EST to discuss these
findings and share his insights into how organizations committed to
digital transformation are empowering their workforce to handle
rapid change through technology. You can register for the webinar
here.
*Survey methodology
The survey was conducted by 451 Research among a sample of 800
U.S. workers at enterprise companies with 1,500+ full time
employees and three or more office locations. It was live from
April 16 to May 1, 2020.
About Smartsheet
Smartsheet (NYSE: SMAR) is the platform for enterprise
achievement. By aligning people and technology so organizations can
move faster and drive innovation, Smartsheet enables its 84,000
customers and millions of users to achieve more. Visit
www.smartsheet.com to learn more.
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version on businesswire.com: https://www.businesswire.com/news/home/20200617005217/en/
Shelby Simonson pr@smartsheet.com
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