ARMONK, N.Y., Dec. 5, 2019 /PRNewswire/ -- IBM
(NYSE: IBM) today announced that IDC has named
IBM a "Leader" among seven other providers in the IDC MarketScape:
Worldwide Support Services 2019 Vendor Assessment (October 2019, IDC #US45595819e). According to the
IDC MarketScape report, "IBM's global presence and partnerships
make the company a great fit for large enterprises and customers
state that the partnerships IBM creates at the higher levels of the
C-suite allow IBM to truly understand the business needs of the
customer and, in return, the C-suite of the customer has access to
IBM executives."
As a services integrator, IBM works with a variety of
enterprises to maintain availability and IT performance with
integrated maintenance and technical support for multivendor
hardware and software solutions. By offering this kind of support,
IBM's clients can bring all their support requirements into a
single fully-managed IBM solution that reduces complexity, downtime
and cost – making IBM the ideal enterprise partner for medium-sized
to large customers. In the survey, IBM was also praised for their
strong executive partnerships and relationship building with their
customers, in addition to their growing abilities in proactive and
preventive care with Watson.
"We are pleased to be positioned in the 'Leaders' category for
another year in the IDC MarketScape vendor assessment," said
Vivek Mahajan, general manager for
Technology Support Services (TSS). "Our portfolio of services helps
clients simplify IT support management and minimize the risk of
unplanned downtime - whether in the cloud or in the data center,
resulting in better service to their customers."
Part of maintaining top-tier service along with the
transformation of traditional networking environments stems from
IBM's journey to the cloud. IBM continues to transform traditional
networking environments to meet the requirements of today's hybrid
infrastructure models through IBM Cloud. Using software-defined,
network-as-a-service delivery models, IBM strives to make it easier
and safer for clients to manage and customize their networks
according to their intended business objectives. Certain areas of
the IBM Services portfolio, like consolidated IT support and open
source software support, help clients realize the full value of
this offering and improve efficiencies among their IT teams and
save money that can be put back into their business. All these
efforts are crucial to IBM's strategic initiatives of becoming the
world's leading cloud platform and cognitive solutions company.
About IDC MarketScape: IDC MarketScape vendor analysis
model is designed to provide an overview of the competitive fitness
of ICT (information and communications technology) suppliers in a
given market. The research methodology utilizes a rigorous scoring
methodology based on both qualitative and quantitative criteria
that results in a single graphical illustration of each vendor's
position within a given market. IDC MarketScape provides a clear
framework in which the product and service offerings, capabilities
and strategies, and current and future market success factors of IT
and telecommunications vendors can be meaningfully compared. The
framework also provides technology buyers with a 360-degree
assessment of the strengths and weaknesses of current and
prospective vendors.
About IBM Global Technology Services: IBM Global
Technology Services offers end-to-end IT consulting and business
services supported by an unparalleled global delivery network that
is transforming its business to lead in an era of Cognitive and
Cloud. As a cloud services integrator, GTS is managing the services
and underlying infrastructure in an integrated and unified way. It
is modernizing clients' IT environments to help them meet the
increasingly complex customer demands. GTS provides clients with
innovative technology solutions that help them to improve their
business processes and in turn, profitability.
Contact info:
Charlotte Bergmann
IBM Media Relations
charlotte.bergmann@ibm.com
917-608-7734
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SOURCE IBM