Humana’s Annual Report on Employee Well-Being Illustrates the Company’s Culture and Highlights Resiliency
May 13 2020 - 1:00PM
Business Wire
Enterprise strategy proved essential in
response and recovery amid COVID-19 pandemic
Humana Inc. (NYSE: HUM) has released its latest annual report on
employee well-being, which continues to show that passion for
whole-person well-being, both inside and outside the workplace, can
enhance employee quality of life, improve personal health, elevate
organizational performance, and positively impact care for
customers.
Access the interactive, digital report here. It measures all
aspects of well-being -- encompassing the collective sense of
purpose, health, belonging and security of Humana’s employees.
The current pandemic impacts well-being in multiple ways --
physical health, financial security, emotional health, social
connection, and others. Facing the COVID-19 crisis, Humana has
found that nurturing a caring culture of whole-person health and
well-being over the years has increased the resiliency of
employees. This cultural strength has helped meet employees’ needs
while enabling them to quickly and compassionately meet the needs
of members in an unprecedented time. Employees are leading by
example as a collaborative recovery focused on human care
unfolds.
Throughout the five years preceding the coronavirus crisis,
research demonstrated high levels of employee trust and belief that
Humana was committed to their well-being, consistently with 85% or
more agreeing. In the wake of COVID-19, tracking indicates that
percentage has jumped to all-time highs, signaling deep trust among
associates in their care for one another, and from Humana.
This purpose-driven focus on improving peoples’ health and
well-being helps team members understand and empathize with those
they serve. It grounds the mission to help Humana’s members have
their best health, especially now.
“Well-being has become foundational to the work-culture and
experience of our associates,” said Tim State, Senior Vice
President, Associate Health and Well-Being at Humana. “Together we
celebrate our progress, care for each other through challenges, and
set our sights on the possibilities of what is ahead. The COVID-19
pandemic has tested the daily lives of us all, but it has also
validated our strategy of protecting and enhancing holistic health.
Through everything, our commitment to each other and everyone we
serve has never been stronger. We put people and their well-being
first. That is who we are.”
The report finds an open and caring culture, a strengthening
sense of purpose, and strides in emotional and physical health, all
making a difference to employees’ overall well-being. The impact on
Healthy Days – a CDC measure of physical and mental well-being
Humana tracks as part of its Bold Goal commitment – is particularly
significant.
Specific findings from the Well-being Report:
- Caring leadership counts, as employees who indicate their
leader really cares for their well-being experience almost four
more Healthy Days every month
- Inclusion efforts pay off, as employees who feel like they
really belong at Humana have nearly nine weeks more of Healthy Days
each year.
- Career-fit bolsters emotional health, as employees who feel
their day-to-day work complements their passions, strengths and
expertise, are less stressed and significantly more resilient.
- Helping employees become emotionally resilient enables nine
more Healthy Days per month compared to those who don’t believe
they can overcome challenges.
- Resilience-building influenced better outcomes, as elevated
stress fell to 32.4%, down from 36.4% in 2018 and 44.3% in
2017.
- Sustained focus can improve population health, as the
population’s average number of biometric risks dropped to the
lowest level since 2015, and for employees with Humana since 2012,
biometric risks are 23% lower than would be expected due to
aging.
Humana’s cultural commitment to all aspects of well-being
allowed employees to meet their Bold Goal at the end of 2018,
improving their well-being by 20% and gaining 2.3 million more
Healthy Days. The company is making strides toward achieving a new
goal of 500,000 more Healthy Days by the end of 2022.
Focused resources and experiences continue to move employees
toward healthier emotional lives. The support is delivered
continually across the company, through virtual and in-person live
sessions, videos and podcasts. The aim is helping people develop a
positive mindset, build resilience skills, and extend caring
behaviors among teams and with members.
With thousands of clinicians, other medical professionals and
customer-facing team members, a particular focus has been toward
addressing the work struggles and friction points of these
front-line employees. As a result, perceived stress in that
employee segment was measurably reduced.
Through listening and learning over the years, Humana has
reinforced its commitment to well-being by investing in benefits
and resources that address employee needs. The results include the
Associate Incentive Plan, Financial Guidance, Caregiver &
Parental Leave, and Well-being Time. Along with an array of
lifestyle health programs, Go365 supports physical, emotional and
spiritual health by providing rewards for engagement and
whole-person well-being. And the WOW! Working on Well-being®
program supports employees’ enhancing their sense of purpose,
belonging and security.
Humana has found that hiring and leading passionate and engaged
employees is the lynchpin to long-term company growth and success.
One of the best ways to create a world-class workforce is for
companies to care for and invest in employees’ health and
well-being. Helping employees improve their lives translates to
stronger, sustainable business results over the long term.
About Humana
Humana Inc. is committed to helping our millions of medical and
specialty members achieve their best health. Our successful history
in care delivery and health plan administration is helping us
create a new kind of integrated care with the power to improve
health and well-being and lower costs. Our efforts are leading to a
better quality of life for people with Medicare, families,
individuals, military service personnel, and communities at
large.
To accomplish that, we support physicians and other health care
professionals as they work to deliver the right care in the right
place for their patients, our members. Our range of clinical
capabilities, resources and tools – such as in-home care,
behavioral health, pharmacy services, data analytics and wellness
solutions – combine to produce a simplified experience that makes
health care easier to navigate and more effective.
More information regarding Humana is available to investors via
the Investor Relations page of the company’s web site at
www.humana.com, including copies of:
- Annual reports to stockholders
- Securities and Exchange Commission filings
- Most recent investor conference presentations
- Quarterly earnings news releases and conference calls
- Calendar of events
- Corporate Governance information
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version on businesswire.com: https://www.businesswire.com/news/home/20200513005479/en/
Alan Player Humana Corporate Communications 502-580-3031
aplayer@humana.com
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