8x8 Announces New Scalability Enhancements to Support Distributed Enterprise Customers
March 18 2014 - 8:15AM
Business Wire
Powerful New Branch Office and Switchboard
Management Capabilities Streamline Communications for Enterprises
with Multiple Locations and High Call Volume Operations
Enterprise Connect 2014 - 8x8, Inc. (NASDAQ:EGHT),
a provider of cloud-based unified communications, contact center
and collaboration solutions, today introduced two new Virtual
Office service enhancements that support the complex scalability
and internal communications requirements of its growing midmarket
and distributed enterprise customer base.
8x8 Branch Office is a new Virtual Office feature that
allows customers to segment their primary 8x8 cloud-based PBX to
unique physical or logical branch offices, while still keeping
those individual locations fully integrated into a single unified
communications platform. System administrators are able to quickly
and easily define a branch office and associate extensions from
their corporate directory to that location or group. This feature
is especially useful for companies with multiple geographically
dispersed regional or global offices. Customers no longer need to
purchase, install and maintain disparate and expensive on premise
PBX equipment for their corporate headquarters and each of their
individual branch locations.
“Branch Office is a perfect example of how the cloud technology
inherent in the 8x8 Virtual Office communications solution can be
put to work to support an organization’s strategic business
processes and goals,” said 8x8 CEO Vik Verma. “In this instance,
rapid deployment and scalability, characteristics many of our
midmarket and distributed enterprise customers choose us for, is
easily achieved using our cloud-based service delivery model which
also carries the added bonus of requiring very little oversight on
the part of an organization’s internal IT staff.”
Branch Office enables Virtual Office customers to:
- Define unique branch office
instances.
- Quickly associate a receptionist for
each branch office.
- Easily assign an auto attendant and
unique call flows for each branch office.
- Allow callers to opt out of leaving a
voicemail and go back to the branch receptionist, or any other
administrator defined extension.
- Eliminate the need for multiple
PBXs while providing overall enhanced call flow and
better caller experience.
8x8 also announced Virtual Office Switchboard Pro, a
powerful, web-based, multi-faceted offering that streamlines call
routing and management capabilities for receptionists and other
front office users. Switchboard Pro enables the receptionist to
view real-time “presence” of all users, corporate-wide or within a
branch office, all on their computer screen. This tool allows them
to manage multiple incoming calls, and quickly apply call treatment
options such as Call Park (public, Branch, or extension), Hold, and
Call Transfer to an extension or directly to voicemail, all with
the click of a mouse. Switchboard Pro also provides a platform to
coordinate call coverage with other receptionists when on a break
and toggle to auto attendant when no receptionist is available.
Switchboard Pro can handle more active simultaneous calls than a
telephone alone. Incoming calls can be answered from either the
Switchboard application or from a physical handset
8x8's cloud-based software platform provides a comprehensive and
easy to use suite of unified communications and collaboration
services. In addition to replacing traditional solutions with more
cost effective, flexible alternatives, 8x8 solutions address
critical challenges faced by many businesses today such as managing
globally distributed workforces and mobile devices, maintaining
business continuity, and integrating with core enterprise
applications and IT systems.
About 8x8, Inc.
8x8, Inc. (NASDAQ:EGHT) is the trusted provider of secure and
reliable cloud-based unified
communications and contact center solutions to more than
36,000 small, midsize and distributed enterprise organizations
operating in over 40 countries across six continents. 8x8's
out-of-the-box cloud solutions replace traditional on-premise PBX
hardware and software-based systems with a flexible and scalable
Software as a Service (SaaS) alternative, encompassing cloud
business phone service, contact center solutions, and web
conferencing. For additional information,
visit www.8x8.com, or www.8x8.com/UK or connect with
8x8
on Google+, Facebook, LinkedIn and Twitter.
8x8, Inc.Tim Polakowski, 669-200-6638tim.polakowski@8x8.com
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