American Water Names Cheryl Norton Executive Vice President and Chief Operating Officer
February 18 2021 - 4:10PM
Business Wire
Bruce Hauk named Deputy Chief Operating
Officer
American Water Works Company, Inc. (NYSE: AWK), the largest
publicly traded U.S. water and wastewater utility company,
announced today that Cheryl Norton has been named Executive Vice
President and Chief Operating Officer and Bruce Hauk has been named
Deputy Chief Operating Officer effective Mar. 1, 2021.
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Cheryl Norton, Executive Vice President
and Chief Operating Officer (Photo: Business Wire)
“We are so pleased to have Cheryl and Bruce take on these key
leadership roles for American Water," said Walter Lynch, president
and chief executive officer of American Water. "Building a strong
talent pipeline within our organization is a key part of American
Water’s success and both Cheryl and Bruce are the results of our
succession efforts. Both have deep utility experience, a strong
commitment to safety, a passion for excellent customer care and a
collaborative approach to building high performing teams.”
As COO, Norton will be responsible for the successful
performance of American Water’s regulated states, serving
approximately 12 million people in more than 1,600 communities. She
will also lead customer service across the company’s footprint,
including two national customer service centers, as well as
systemwide engineering, health and safety, and environmental and
regulatory compliance.
Norton currently serves as senior vice president and Chief
Environmental Officer of American Water and president of New Jersey
American Water. American Water anticipates naming Norton’s
successors as president of New Jersey American and Chief
Environmental Officer in the near future.
As president of New Jersey American Water, Norton led a team of
800 employees serving approximately 2.7 million people. In this
role, she reinforced and strengthened customer, regulatory and
local government relationships and drove operational and financial
results for New Jersey. Additionally, she served as senior vice
president of the company’s Eastern Division, which included New
Jersey, New York, Virginia and Maryland.
In December 2019, Norton expanded her role and was named
American Water’s Chief Environmental Officer, overseeing
environmental leadership and compliance across American Water’s
regulated and market-based businesses.
Norton previously served as president of Missouri American Water
for three years, and in the same role for Kentucky American Water
for five years. Norton started her career with American Water in
1988 as a microbiology research technician at the company’s central
laboratory in Belleville, Ill. She also served as the laboratory’s
director and as Vice President of Operations for Illinois American
Water.
Norton serves on the boards of Choose New Jersey, The Cooper
Health System, Cooper’s Ferry Partnership and the New Jersey
Utilities Association. She is a member of the American Water Works
Association (AWWA) and in 1992, she was recognized by AWWA for the
most notable contribution to the science of public water supply
development. She was awarded the Professional Service Award from
the Illinois Section AWWA in 2006 and was named one of the “Most
Influential Businesswomen of 2017” by the St. Louis Business
Journal. Norton received a bachelor’s degree in biology and a
master’s degree in environmental studies from Southern Illinois
University at Edwardsville.
As Deputy COO, Bruce Hauk will support the COO in the successful
performance of American Water’s regulated operations. Hauk will
also continue to lead the Military Services Group.
Hauk currently serves as president of Regulated Operations and
Military Services Group for American Water. Previously, Hauk served
as Senior Vice President of American Water’s Midwest Division,
where he provided management oversight for the company’s regulated
operations in Illinois, Missouri, Indiana, Michigan and Iowa. Hauk
also served as president of Illinois American Water.
Hauk holds a Master of Business Administration from Indiana
Wesleyan University, and a Master of Public Administration from
Indiana University-Purdue University Indianapolis. He also earned
dual Bachelor degrees in Chemistry and Life Sciences from Indiana
State University.
About American Water
With a history dating back to 1886, American Water is the
largest and most geographically diverse U.S. publicly traded water
and wastewater utility company. The company employs more than 6,800
dedicated professionals who provide regulated and market-based
drinking water, wastewater and other related services to 15 million
people in 46 states. American Water provides safe, clean,
affordable and reliable water services to our customers to make
sure we keep their lives flowing. For more information, visit
amwater.com and follow American Water on Twitter, Facebook and
LinkedIn.
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version on businesswire.com: https://www.businesswire.com/news/home/20210218005770/en/
Media Contact: Ruben Rodriguez Senior Director, External
Communications American Water 856-371-4493
ruben.e.rodriguez@amwater.com
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