Avaya (NYSE: AVYA), a global leader in solutions to enhance and
simplify communications and collaboration, announced today that its
Contact Tracing solutions have won a 2020 Pandemic Tech Innovation
Award for Exceptional Innovation. The award from TMC Labs
recognizes hardware, software, devices/peripherals, applications
and services that help society and business function effectively in
the face of challenges caused by the global COVID-19 pandemic.
Contact Tracing has been widely recognized as a key factor to
mitigate the impacts of COVID-19 on communities, and enable
organizations, businesses and people to open up and return safely
to work, to school and to recreation. Among approximately 80
percent of public and private organizations planning to reopen with
a safe return, 25 percent are implementing some sort of Contact
Tracing program or plan. Contact Tracing from Avaya, leveraging its
innovative contact center and collaboration solutions, helps
organizations effectively collect, manage and leverage massive
amounts of data, alleviating the huge burden of tracing and
notifying thousands of potentially COVID-19 exposed individuals.
Through the use of automation and multi-channel engagement, Avaya’s
advanced technologies combine to provide a robust and scalable
solution that can be deployed within days – either as an
over-the-top application or with the Avaya software you may already
have in place.
“Avaya worked early on in the pandemic to support thousands of
organizations and millions of workers and contact center staff
minimize disruption to their productivity and ability to meet
critical customer needs, and we continue supporting them with
effective contact tracing and monitoring solutions,” said Anthony
Bartolo, Executive Vice President and Chief Product Officer, Avaya.
“It’s vital for government agencies, healthcare organizations,
education institutions, and corporations to initiate Contact
Tracing programs to help prevent further spread. We’re here to help
our customers effectively track, monitor, and notify contacts of
potential exposure, quickly determine possible infections and
provide best actions. Customers can use Avaya automation to manage
large volumes of contacts and reduce time-consuming manual
processes, and make each conversation the best it can be with
better risk management by using machine learning to deliver
real-time prompts and suggestions to agents.”
Organizations around the world are partnering with Avaya to
implement these critical services. For example, the Government of
Mexico City and its Digital Agency for Public Innovation is
conducting 2,700 tests each day across 117 health centers in Mexico
City, with Avaya’s tracing, notification and monitoring system in
place to help mitigate the impacts of the pandemic and enable the
community to recover and emerge effectively and safely. “We have
been able to quickly implement this program with the help of Avaya,
and have scaled to successfully address the significant
requirements of a municipality as large and populous as Mexico
City,” said José Antonio Peña Merino, head of the Digital Agency
for Public Innovation, during a press conference.
“Avaya has displayed its commitment to quality and innovation in
the development of their tech solutions contributing to managing
and overcoming pandemic outbreaks,” said Rich Tehrani, CEO, TMC. “I
look forward to more innovation from Avaya and their continued
effort toward improving the future of the current challenges faced
by the most recent Pandemic.”
The 2020 Pandemic Tech Innovation Award winners are featured on
Pandemic Tech News online and
TMCnet.
Additional Resources
- Learn more about Contact Tracing from Avaya
- Read our blog, Experts Share How to Create an Effective Contact
Tracing Program as the World Begins to Reopen
- Review Avaya’s Contact Tracing Resource Guide
- Learn 5 Recommendations To Initiate A Contact Tracing
Program
About Avaya
Businesses are built by the experiences they provide, and every
day millions of those experiences are delivered by Avaya Holdings
Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of
work, with innovation and partnerships that deliver game-changing
business benefits. Our cloud communications solutions and
multi-cloud application ecosystem power personalized, intelligent,
and effortless customer and employee experiences to help achieve
strategic ambitions and desired outcomes. Together, we are
committed to help grow your business by delivering Experiences that
Matter. Learn more at www.avaya.com.
About TMC
Through education, industry news, live events and social
influence, global buyers rely on TMC’s content-driven marketplaces
to make purchase decisions and navigate markets. As a result,
leading technology vendors turn to TMC for unparalleled branding,
thought leadership and lead generation opportunities. Our in-person
and online events deliver unmatched visibility and sales prospects
for all percipients. Through our custom lead generation programs,
we provide clients with an ongoing stream of leads that turn into
sales opportunities and build databases. Additionally, we bolster
brand reputations with the millions of impressions from display
advertising on our news sites and newsletters. Making TMC a 360
degree marketing solution, we offer comprehensive event and road
show management services and custom content creation with expertly
ghost-crafted blogs, press releases, articles and marketing
collateral to help with SEO, branding, and overall marketing
efforts. For more information about TMC and to learn how we can
help you reach your marketing goals, please visit www.tmcnet.com
and follow us on Facebook, LinkedIn and Twitter, @tmcnet.
Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All
statements other than statements of historical fact are
“forward-looking” statements for purposes of the U.S. federal and
state securities laws. These statements may be identified by the
use of forward looking terminology such as "anticipate," "believe,"
"continue," "could," "estimate," "expect," "intend," "may,"
"might," “our vision,” "plan," "potential," "preliminary,"
"predict," "should," "will," or “would” or the negative thereof or
other variations thereof or comparable terminology. The Company has
based these forward-looking statements on its current expectations,
assumptions, estimates and projections. While the Company believes
these expectations, assumptions, estimates and projections are
reasonable, such forward-looking statements are only predictions
and involve known and unknown risks and uncertainties, many of
which are beyond its control. The factors are discussed in the
Company’s Annual Report on Form 10-K and subsequent quarterly
reports on Form 10-Q filed with the Securities and Exchange
Commission (the “SEC”) available at www.sec.gov, and may cause the
Company’s actual results, performance or achievements to differ
materially from any future results, performance or achievements
expressed or implied by these forward-looking statements. The
Company cautions you that the list of important factors included in
the Company’s SEC filings may not contain all of the material
factors that are important to you. In addition, in light of these
risks and uncertainties, the matters referred to in the
forward-looking statements contained in this press release may not
in fact occur. The Company undertakes no obligation to publicly
update or revise any forward-looking statement as a result of new
information, future events or otherwise, except as otherwise
required by law.
All trademarks identified by ®, TM, or SM are registered marks,
trademarks, and service marks, respectively, of Avaya Inc. All
other trademarks are the property of their respective owners.
Source: Avaya Newsroom
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version on businesswire.com: https://www.businesswire.com/news/home/20201001005231/en/
For media inquiries: Alex Alias alalias@avaya.com
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