Avaya and Welch’s Bring Innovative Technology to one of America’s Sweetest Companies
May 06 2019 - 8:00AM
Business Wire
Avaya Holdings Corp. (NYSE: AVYA), a global leader in solutions
to enhance and simplify communications and collaboration, today
announced that Welch’s, the company famous for its juices, jams and
other grape products, has upgraded its communications
infrastructure with Avaya IX Workplace solutions to bolster
customer experience and workforce efficiency.
Avaya IX Workplace is part of the Avaya Intelligent Xperiences -
or Avaya IX - portfolio of solutions for Contact Center, Unified
Communications and Collaboration, and represents the convergence of
business communications to an intelligent platform underpinned by
customer-led innovation. Avaya IX Workplace takes collaboration and
productivity to new levels, with calling, messaging, meetings,
mobility and team collaboration capabilities that provide users
with superior experiences and drive increased efficiency for
organizations of all kinds.
By upgrading their communications infrastructure to Avaya IX
Workplace, Welch’s has been able to significantly increase the
efficiency and effectiveness of its operations, and provide for
superior customer engagement bolstering this iconic brand with
delicious products sold in 50 countries around the world.
“We had been considering modernizing our communications platform
to support our digital transformation initiatives, and after
evaluating a number of alternatives we found that the Avaya IX
Workplace solution was the best fit,” said Chuck Holtz, Welch’s
plant systems manager. “Our users are very enthusiastic to be
working with a state-of-the-art system that is making their work
life easier and more productive. And we are confident that we have
a future-proof platform in place.”
Avaya IX Workplace is highly flexible and scalable, which gives
assurances regarding the alignment of technology with future
growth. The solution has proven to be highly reliable and
effective, and the redundancy between locations has proven to be
very capable and robust. Welch’s solution includes Avaya’s advanced
desktop IP phones, giving its knowledge workers a full range of
unified communications features and a user interface that can be
personalized.
About Welch’s
Welch’s, the world’s leading seller of Concord and Niagara
grape-based products, is a co-op of more than 800 family farmers
located across America and in Ontario, Canada, with 100% of company
profits going back to the farmers. The Concord grapes used in
Welch’s juices and other grape-based products are packed with
nutrients. Welch’s is committed to research and development that
will meet the growing demand for products that address consumers’
health and nutrition needs. Welch’s products are sold throughout
the United States and in approximately 40 countries around the
globe. Welch’s is an Equal Opportunity
Employer-Minorities/Female/Disabled/Veterans.
About Avaya
Businesses are built on the experiences they provide, and every
day millions of those experiences are built by Avaya (NYSE: AVYA).
For over one hundred years, we’ve enabled organizations around the
globe to win – by creating intelligent communications
experiences for customers and employees. Avaya builds open,
converged and innovative solutions to enhance and simplify
communications and collaboration – in the cloud, on-premise or a
hybrid of both. To grow your business, we’re committed to
innovation, partnership, and a relentless focus on what’s next.
We’re the technology company you trust to help you deliver
Experiences that Matter. Visit us at www.avaya.com.
Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All
statements other than statements of historical fact are
“forward-looking” statements for purposes of the U.S. federal and
state securities laws. These statements may be identified by the
use of forward looking terminology such as "anticipate," "believe,"
"continue," "could," "estimate," "expect," "intend," "may,"
"might," “our vision,” "plan," "potential," "preliminary,"
"predict," "should," "will," or “would” or the negative thereof or
other variations thereof or comparable terminology and include, but
are not limited to, expected cash savings and statements about
growth, exchange listing and improved operational metrics. The
Company has based these forward-looking statements on its current
expectations, assumptions, estimates and projections. While the
Company believes these expectations, assumptions, estimates and
projections are reasonable, such forward-looking statements are
only predictions and involve known and unknown risks and
uncertainties, many of which are beyond its control. The factors
are discussed in the Company’s Registration Statement on Form 10
filed with the Securities and Exchange Commission, may cause its
actual results, performance or achievements to differ materially
from any future results, performance or achievements expressed or
implied by these forward-looking statements. For a further list and
description of such risks and uncertainties, please refer to the
Company’s filings with the SEC that are available at www.sec.gov.
The Company cautions you that the list of important factors
included in the Company’s SEC filings may not contain all of the
material factors that are important to you. In addition,
considering these risks and uncertainties, the matters referred to
in the forward-looking statements contained in this report may not
in fact occur. The Company undertakes no obligation to publicly
update or revise any forward-looking statement as a result of new
information, future events or otherwise, except as otherwise
required by law.
Source: Avaya Newsroom
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version on businesswire.com: https://www.businesswire.com/news/home/20190506005110/en/
Alex Alias, Avayaalalias@avaya.com
Avaya (NYSE:AVYA)
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