Accenture (NYSE: ACN) has opened an intelligent operations
center in the Niagara region that serves as the hub for its newly
launched intelligent sales and customer operations business.
This press release features multimedia. View
the full release here:
https://www.businesswire.com/news/home/20200115005104/en/
The new Niagara site serves as a hub for
supporting sales, customer care, marketing and IT support (Photo:
Business Wire)
Spanning 68,000 square-feet in downtown St. Catharines, the new
“Niagara North” location is Accenture’s second in the region and
the company’s third intelligent operations center in Canada, with
similar sites in nearby Thorold, Ontario (“Niagara South”) and
Fredericton, New Brunswick. The company plans to create an
additional 100 local jobs by 2021 to support a variety of business
functions such as marketing, sales, customer care and IT
support.
Local officials and community groups are expected to attend the
center’s opening event today, with St. Catharines’ Mayor Walter
Sendzik taking part in the ribbon-cutting.
“On behalf of the City of St. Catharines, I want to thank
Accenture for this incredible investment in our city, which not
only brings much needed jobs, but also plays an important role in
bringing more people to our downtown,” says Walter Sendzik, Mayor
of the City of St. Catharines. “The arrival of Accenture in
downtown St. Catharines sends a powerful signal about the
transformation that we have seen here in recent years, and we are
proud of the fact that a Fortune 500 company with a global reach
like Accenture’s has chosen our city for this intelligent
operations center.”
Other attendees expected at today’s opening include business
leaders, like Enbridge and Metrolinx, which have embarked on
innovative initiatives with Accenture, using emerging technology,
shared services models and process innovation to drive sustained
growth. For example, working with Accenture, Enbridge was able to
reduce the call volume at its customer care center by 20%,
significantly reducing the cost to serve each customer.
“Through our partnership with Accenture, we’ve been able to
transform how we serve our customers with cutting-edge solutions
and leading support capabilities provided by our team in the
Niagara region,” said Darren McIlwraith, director of customer care
operations at Enbridge.
Designed with collaboration and co-creation in mind, the new
center includes open areas with interactive digital surfaces,
immersive demonstration space and theater seating for larger
groups.
Emphasizing the well-being of employees — Accenture was recently
named one of Canada’s Top 100 Employers for the 10th consecutive
year — the center offers sit-to-stand desks, two wellness rooms, a
mothers’ room, a meditation and prayer room with a foot-washing
station, a café and green areas. The site also has a fitness room
equipped with treadmills, an area for yoga and Zumba classes, and a
games room featuring ping-pong, air hockey and a pool table.
“We’ve been in the Niagara Region since 2001 and are thrilled to
expand our footprint in the heart of St. Catharines with new
employment opportunities for the deep talent pool and a new service
offering for our clients,” said Jeffrey Russell, president of
Accenture in Canada. “In today’s competitive customer landscape, we
help our clients reinvent themselves with intelligent operating
models, using the newest technology solutions to deliver value by
working side-by-side with them to reimagine their futures and solve
their biggest challenges.”
New Offering Leverages Accenture’s Human-Machine Operating
Engine
The newly launched intelligent sales and customer operations
business offering helps organizations achieve sustainable growth by
eliminating silos across marketing, sales and customer service to
power consistent, relevant interactions across all touchpoints and
channels within the customer lifecycle. The new offering leverages
the company’s proprietary human-machine operating engine, SynOps,
to deliver new user experiences across all customer
touchpoints.
Danielle Moffat, who leads this offering for Accenture
Operations, said, “Sustainable growth has never been more important
to companies than it is today. Digital disruption and changing
customer expectations have accelerated the need to reinvent sales
and service. With the customer lifecycle no longer linear,
companies are expected to engage and meet customers in their
channel of preference and provide relevant interactions that
demonstrate an understanding of their needs. Now is the time for
companies to mobilize to an integrated front office, capitalizing
on data, digital levers and engagement channels to drive growth and
customer loyalty.”
Accenture has approximately 5,000 people in Canada, including
approximately 600 in the Niagara region supporting a variety of
regional and global clients. Its new intelligent operations center
in Niagara is connected to a network of more than 50 delivery
locations worldwide that seamlessly bring the best of the company’s
investments to clients anywhere in the world.
Accenture’s intelligent sales and customer operations offering
was recently ranked No. 1 in HfS’ “2019 Top 10 Digital Front
Office” report.
About Accenture
Accenture is a leading global professional services company,
providing a broad range of services and solutions in strategy,
consulting, digital, technology and operations. Combining unmatched
experience and specialized skills across more than 40 industries
and all business functions — underpinned by the world’s largest
delivery network — Accenture works at the intersection of business
and technology to help clients improve their performance and create
sustainable value for their stakeholders. With 505,000 people
serving clients in more than 120 countries, Accenture drives
innovation to improve the way the world works and lives. Visit us
at www.accenture.com.
Copyright © 2020 Accenture. All rights reserved. Accenture and
its logo are trademarks of Accenture.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20200115005104/en/
Jenn Francis Accenture +1 630 338 6426
jennifer.francis@accenture.com
Susan Kirwin Accenture +1 416 641 5148
susan.kirwin@accenture.com
Accenture (NYSE:ACN)
Historical Stock Chart
From Aug 2024 to Sep 2024
Accenture (NYSE:ACN)
Historical Stock Chart
From Sep 2023 to Sep 2024