Siebel Systems Surpasses 100 Million Self-Service Users Milestone; Siebel Customer Adaptive Applications Drive the Highest Level
January 18 2006 - 9:00AM
Business Wire
Siebel Systems, Inc. (NASDAQ:SEBL), the leading provider of
customer-facing solutions, today announced more than 100 million
end users worldwide are utilizing its Siebel Self-Service
applications. The end users are customers of some of the world's
leading communications, energy, financial services, healthcare, and
manufacturing organizations. Siebel Self-Service and eBilling
solutions have enabled more than 80 organizations, including BT,
Sempra Energy, U.S. Department of Education, Verizon Wireless, and
many others to provide online customer self-service, which enables
their customers to view and pay bills, make changes to their
accounts, and order new products and services online. "The rapidly
growing popularity of self-service applications is a clear
'win-win' for organizations and their customers," said William Hou,
Vice President, Siebel Self-Service. "Customers can perform routine
functions easily, quickly and efficiently while organizations
benefit from the cost savings and customer goodwill derived from an
effective online channel. It's clear that supporting customer needs
in Web time is essential to success in today's marketplace and is a
must-have capability." Siebel Self-Service has proven successful
across the globe in over 20 countries and nine languages, with
client organizations achieving superior customer service through
self-service as a strategic differentiator. Siebel Systems is the
only software vendor to achieve this level of success. Siebel
Self-Service complements Siebel CRM, allowing organizations to
consistently and effectively manage client relationships across all
channels. Paul Hughes, Director of Billing and Payment Application
Strategies at Yankee Group, works with leading telecommunications
carriers around the globe. "We now see many leading companies that
work with Siebel with over 10 million online self-service
customers, resulting in better customer loyalty and improved
profitability," said Hughes. Customers prefer the convenience of
24x7 service, and carriers reduce the cost of providing live
agent-handled calls and mailed paper bills. Hughes predicts that 50
percent of U.S. wireless subscribers will be online self-service
users by 2008. The rapid expansion of broadband Internet access and
the increasing sophistication of Web usage have made online the
preferred channel for many companies. Siebel Self-Service customers
are leveraging the solution to improve customer satisfaction and
loyalty while reducing the cost of servicing their customers.
Companies offering online self-service to their customers are
reporting increased loyalty from their online customers and a
customer attrition rate that is 80 percent less than that of their
offline counterparts. Siebel Self-Service and eBilling Solutions
Siebel Self-Service and eBilling solutions are part of Siebel
Customer Adaptive Solutions, which encompass all Siebel product and
service offerings and enable organizations to better understand and
adapt to the needs of their customers in response to rapidly
changing business requirements. Siebel Self-Service and eBilling
solutions improve the quality of customer care, reduce support
costs, and deepen relationships with business and consumer
customers. The solutions enable end customers to manage their
accounts, research offerings, buy products and services, review
bills and statements, initiate and track payments, and resolve
issues online from a single starting point at a company's Web site.
These Siebel solutions are used by some of the world's leading
companies across a variety of industries, including communications,
financial services, energy, healthcare, insurance, retail, and
manufacturing. About Siebel Systems Siebel Systems is a leading
provider of software solutions and services that drive value and
loyalty in client-customer relationships, providing best-in-class
capabilities in on premise and hosted customer relationship
management (CRM), business analytics, and customer data
integration. Siebel's new Customer Adaptive Solutions enable
organizations to model their customer-centric business processes in
order to drive the most effective customer interactions, gain
increased insight over time, and continually realign those
processes for systemic and consistent improvement. With more than
$2 billion in R&D investments, 11-plus years of customer
software experience, an extensive global ecosystem of alliance
partners, and more than 4,000 customers, Siebel is the proven
choice in helping organizations of all types and sizes achieve
customer-driven business results. For more information, visit
www.siebel.com. For more information on Siebel Systems solutions
and services, please visit our Web site: CRM --
http://www.siebel.com/crm; OnDemand Solutions --
http://www.crmondemand.com; Industry CRM --
http://www.siebel.com/industry-crm; Call Center and Service --
http://www.siebel.com/call-center; Sales Force Automation --
http://www.siebel.com/sales-force-automation; Marketing Automation
-- http://www.siebel.com/marketing-automation; Business
Intelligence -- http://www.siebel.com/business-intelligence;
Integration Solutions --
http://www.siebel.com/integration-solutions; CRM Services --
http://www.siebel.com/crm-services Except for the historical
information contained herein, this press release contains
forward-looking statements that involve risk or uncertainties.
Future operating results of Siebel Systems may differ from the
results discussed or forecasted in the forward-looking statements
due to factors that include, but are not limited to, risks
associated with our pending merger with Oracle Corporation,
customer relations, such as the availability of Siebel Systems'
products and services, customer implementation of products and
services, relationships with customers, third-party vendors and
systems integrators, concentration of revenues in a relatively
small number of customers, existence of errors or defects in
products, ability to successfully manage growth, significant
current and expected additional competition and the need to
continue to expand product distribution and services offerings.
Further information on potential factors that could affect the
financial results of Siebel Systems are included in Siebel Systems'
Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and its
other filings with the Securities and Exchange Commission, which
are available at www.sec.gov. Siebel Systems assumes no obligation
to update the information in this press release. Siebel is a
trademark of Siebel Systems, Inc. and may be registered in certain
jurisdictions. All other product and company names mentioned are
the property of their respective owners and are mentioned for
identification purposes only.
Siebel (NASDAQ:SEBL)
Historical Stock Chart
From Mar 2024 to Apr 2024
Siebel (NASDAQ:SEBL)
Historical Stock Chart
From Apr 2023 to Apr 2024