Select Comfort Picks Siebel Business Analytics to Deliver Critical Business Insight across the Enterprise; Leading Bed Retailer
January 09 2006 - 9:00AM
Business Wire
Siebel Systems, Inc. (NASDAQ:SEBL), a leading provider of
customer-facing solutions, today announced that Select Comfort, the
nation's leading bed retailer and creator of the Sleep Number(R)
bed, has selected Siebel Business Analytics to gain valuable
insight into the company's sales interactions. Through its use of
Siebel's industry-leading analytics solution, the company expects
to improve its business performance by providing employees
throughout the organization, including those in finance, marketing,
and sales, with comprehensive, actionable, real-time information.
Recently ranked by Furniture Today as the number-one bedding
retailer in the nation for the sixth consecutive year, Select
Comfort delivers net sales of $558 million annually, has 32
U.S.-issued or pending patents, and employs more than 2,500 people
nationally. The company offers five models of The Sleep Number bed.
In addition, Select Comfort sells pillows, blankets, mattress pads,
and other bedding accessories. "After a thorough evaluation of all
the major BI products, we have selected and are standardizing on
Siebel Business Analytics due to its powerful BI capabilities,
ability to deploy to a broad range of end users, and ease of use,"
said Mike Thyken, CIO, Select Comfort. "Siebel Business Analytics
will enable our sales teams, store managers, and HQ staff to
identify sales trends and manage our business across multiple sales
channels. We expect this solution to help our company continue to
meet and even exceed its aggressive sales goals." In the first
deployment phase, Siebel Business Analytics will enable Select
Comfort's corporate users and in-store personnel to access data
from a number of sources and gain a better view of how the
company's approximately 400 stores nationwide are performing
against company metrics. Through interactive dashboards and alerts,
employees will be able to more easily access information such as
the performance of specific stores, products, and employees. This
information will be used to spot trends, anticipate problems, and
make necessary adjustments to the company's strategy. By reducing
the amount of time spent on preparing reports, forecasts, and other
information-gathering activities, Select Comfort will improve the
productivity of its sales professionals and enable them to spend
time on more valuable customer engagement and selling activities.
With a more complete and accurate view of the business and better
insight into customer and sales execution metrics, Siebel Business
Analytics will also enable company management to drive improvements
in cross-selling, lead tracking, and opportunity management and
provide a more rapid response to emerging issues and opportunities.
About Siebel Business Analytics Siebel Business Analytics enables
organizations to empower every person with rich customer and
business insight to drive superior business performance. Siebel
Business Analytics includes a comprehensive suite of packaged
analytic applications that span business functions and incorporate
best practices from over 20 industries, and a next-generation BI
platform that delivers enterprise-wide usability, scalability, and
performance. Learn more at www.siebel.com/analytics. About Siebel
Systems Siebel Systems is a leading provider of software solutions
and services that drive value and loyalty in client-customer
relationships, providing best-in-class capabilities in on premise
and hosted customer relationship management (CRM), business
analytics, and customer data integration. Siebel's new Customer
Adaptive Solutions enable organizations to model their
customer-centric business processes in order to drive the most
effective customer interactions, gain increased insight over time,
and continually realign those processes for systemic and consistent
improvement. With more than $2 billion in R&D investments,
11-plus years of customer software experience, an extensive global
ecosystem of alliance partners, and more than 4,000 customers and
3.7 million live users, Siebel is the proven choice in helping
organizations of all types and sizes achieve customer-driven
business results. For more information, visit www.siebel.com. For
more information on Siebel Systems solutions and services, please
visit our Web site: CRM - http://www.siebel.com/crm; OnDemand
Solutions - http://www.crmondemand.com; Industry CRM -
http://www.siebel.com/industry-crm; Call Center and Service -
http://www.siebel.com/call-center; Sales Force Automation -
http://www.siebel.com/sales-force-automation; Marketing Automation
- http://www.siebel.com/marketing-automation; Business Intelligence
- http://www.siebel.com/business-intelligence; Integration
Solutions - http://www.siebel.com/integration-solutions; CRM
Services - http://www.siebel.com/crm-services Except for the
historical information contained herein, this press release
contains forward-looking statements that involve risk or
uncertainties. Future operating results of Siebel Systems may
differ from the results discussed or forecasted in the
forward-looking statements due to factors that include, but are not
limited to, risks associated with our pending merger with Oracle
Corporation, customer relations, such as the availability of Siebel
Systems' products and services, customer implementation of products
and services, relationships with customers, third-party vendors and
systems integrators, concentration of revenues in a relatively
small number of customers, existence of errors or defects in
products, ability to successfully manage growth, significant
current and expected additional competition and the need to
continue to expand product distribution and services offerings.
Further information on potential factors that could affect the
financial results of Siebel Systems are included in Siebel Systems'
Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and its
other filings with the Securities and Exchange Commission, which
are available at www.sec.gov. Siebel Systems assumes no obligation
to update the information in this press release. Siebel is a
trademark of Siebel Systems, Inc. and may be registered in certain
jurisdictions. All other product and company names mentioned are
the property of their respective owners and are mentioned for
identification purposes only.
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