BURLINGTON, Mass., Sept.3, 2020
/PRNewswire/ -- Nuance Communications, Inc. (NASDAQ:
NUAN) today announced it has been recognized as a Leader in Opus
Research's Intelligent Authentication and Fraud Prevention
Intelliview Report.1 The 2020 report puts Nuance's
integrated biometric security solutions at the top of the Leader
quadrant, ahead of competitive vendors, highlighting that Nuance
has the most complete offering across authentication and fraud
prevention, proven success supporting multiple factors, IoT
applications, and the ability to incorporate new technologies like
Deep Neural Networks (DNNs).
The latest report focuses on "Intelligent Authentication"
(IAuth), which Opus Research defines as a range of solutions and
offerings that have evolved since voice-based authentication to
include additional biometric factors (facial, fingerprint,
behavioral), fraud detection, digital orchestration, and continuous
authentication. The firm evaluated products and services from 20
top vendors, focusing specifically on completeness of
offerings and ability to orchestrate the performance of a
variety of capabilities, including fraud detection, integrations,
and business processes that span friction-free authentication.
Nuance was commended in the report for its comprehensive,
integrated authentication and fraud prevention solution across
digital and voice channels and recognized for its industry-leading
authentication success rate, fraud prevention rate, and outcome of
continuous investment in core technology. Nuance was cited as
offering a turnkey solution and the largest voice biometrics
platform among vendors evaluated. Nuance customers reported better
ROIs, higher fraud loss savings, and higher authentication success
rates than organizations deploying competing solutions.
"The top offerings in this report are context-aware, meaning
they can take a customer's location, past activity, transaction
history, and current intent into account to derive the level of
risk to assign to a particular customer or activity," said
Dan Miller, Lead Analyst, Opus
Research. "They should involve minimum or zero-effort on the part
of users. In addition to success establishing trusted
communications with customers, Nuance has the ability to support
passive enrollment within the course of the conversation, using a
speech-enabled IVR, VA, or live agent, which helped the company
secure the high rating."
"It's an honor to be recognized once again by Opus Research for
the sophistication and robustness of our biometric solutions, and
I'm exceptionally proud of the team for continually advancing our
state-of-the-art solutions," said Brett
Beranek, General Manager and Vice President, Nuance. "It's
encouraging to see the industry recognize the importance of having
solutions that offer flexibility of integration and channel, as
well as the winning combination of fraud prevention and
authentication. This aligns with the strategy Nuance set out to
drive forward years ago and our placement as the leader in this
report is a testament to that effort."
Nuance technology is being implemented by more than half of the
world's largest financial institutions today, and 8 of the ten
largest global telecommunications companies. Over 600 million
consumers make more than 8 billion successful authentications
yearly using Nuance biometrics. In the last twelve months alone,
Nuance has prevented over $2 billion
worth of customers' money from getting into the wrong hands.
For more information on Nuance's Conversational AI and
Biometrics capabilities, go here.
About Nuance Communications, Inc.
Nuance
Communications (NASDAQ: NUAN) is the pioneer and leader in
conversational AI innovations that bring intelligence to everyday
work and life. The company delivers solutions that understand,
analyze, and respond to people – amplifying human intelligence to
increase productivity and security. With decades of domain and AI
expertise, Nuance works with thousands of organizations globally
across healthcare, financial services, telecommunications,
government, and retail – to empower a smarter, more connected
world. For more information, please visit www.nuance.com.
Trademark reference: Nuance and the Nuance logo are
registered trademarks or trademarks of Nuance Communications, Inc.
or its affiliates in the United
States and/or other countries. All other trademarks
referenced herein are the property of their respective
owners.
Contact Information
Dayna McCoubrey
Nuance Communications, Inc.
Tel: 781-565-5000
Email: dayna.mccoubrey@nuance.com
1 Opus Research, "Intelligent Authentication and
Fraud Prevention Intelliview" by Opus Research & SymNex
Consulting, August 2020.
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SOURCE Nuance Communications, Inc.