Nuance Lands Highest Combined Rating in Opus Research Intelligent Assistant Report
July 02 2018 - 8:00AM
Nuance Communications, Inc. (NASDAQ:NUAN), a leader in
conversational AI innovation, today announced it has been awarded
the highest combined rating of Intelligent Assistant (IA) and bot
vendors for the second consecutive year in Opus Research’s
"Decision Makers' Guide to Enterprise Intelligent Assistants.”
Nuance’s full suite of intelligent digital engagement offerings and
ability to handle typed and spoken conversations on one platform
were noted as key differentiators by the research firm.
According to Opus, enterprise spending on Intelligent Assistants
will exceed a projected $2 billion in 2018, heading for $5.5
billion in 2021 – a 67% CAGR for the next five years. This is a
result of what Opus calls “the perfect storm where technological
advancement in Speech Processing, NLU, machine learning and
knowledge management coincides with (or gives rise to) heightened
levels of comfort and confidence in human-to-machine
communicationsi.”
The report presents a comprehensive assessment of IA solution
providers with a focus on enterprise-grade solutions and ranks each
organization on technology, maturity of offerings, track record and
future plan and vision. Nuance received the combined top score
leading 26 vendors, notably standing out for its impressive
customer base, high success rate for multiple verticals, and
support of numerous devices and modalities.
“The rapid adoption and use of new, conversational end-points
and services may not have caught every business by surprise, but it
has them scrambling to meet the growing demand from their end
customers for intelligent, conversational brand experiences,” said
Dan Miller, Lead Analyst at Opus Research. “This report helps those
organizations understand what criteria they should consider when
evaluating prospective solutions and provides an overview of vendor
capabilities and track record, which can inform the process of
getting an IA up and running successfully.”
“As pioneers in bringing Conversational AI into the enterprise,
we’ve seen first-hand the pressure today’s largest organizations
face to deliver customer service that is fast, accurate and
convenient,” said Robert Weideman, executive vice president and
general manager, Nuance Enterprise. “Nuance’s repeat performance
and top ranking in the Opus Research report mirrors the results
gained by the myriad enterprises that rely on our AI-powered
customer engagement solutions.”
Find more information on Nuance’s top-rated IA offerings
here.
About Nuance Communications,
Inc.Nuance Communications, Inc. (NASDAQ:NUAN) is
the pioneer and leader in conversational AI innovations that bring
intelligence to everyday work and life. The company delivers
solutions that can understand, analyze and respond to human
language to increase productivity and amplify human
intelligence. With decades of domain and artificial
intelligence expertise, Nuance works with thousands of
organizations – in global industries that include healthcare,
telecommunications, automotive, financial services, and retail – to
create stronger relationships and better experiences for their
customers and workforce. For more information, please visit
www.nuance.com.
Trademark reference: Nuance and the Nuance logo are registered
trademarks or trademarks of Nuance Communications, Inc. or its
affiliates in the United States and/or other countries. All other
trademarks referenced herein are the property of their respective
owners.
Contact Information
For PressUS Katie Byrne Nuance Communications,
Inc. Tel: 781-565-5290Katie.byrne@nuance.com
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i Opus Research, Decision Makers’ Guide to Enterprise
Intelligent Assistants, June 2018
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