AUSTIN,
Texas, Feb. 26, 2024 /PRNewswire/ -- Today
eHealth, Inc. (Nasdaq: EHTH) (eHealth.com), a leading online
private health insurance marketplace, announces a new pilot program
– "Advisor in the Room" – that will transform a traditional phone
call into a dynamic, visual experience. This innovative technology
will empower eHealth's benefit advisors, who are licensed insurance
agents, to instantly appear on a customer's computer or phone
screen upon request, fostering a deeper connection and personalized
support.
How it works:
- During a phone call, advisors can seamlessly send a secure link
to the customer.
- With a single click, the customer grants permission, and the
advisor appears on their screen using secure video
technology.
- This shared visual workspace enables:
- Transparent plan selection: Advisors can visually
guide customers through health plans, plan benefits, and help them
select a plan that would meet their needs.
- Enhanced personal connection: Seeing the advisor
fosters trust and understanding, leading to a more positive
customer experience.
- Increased efficiency: Visual communication
clarifies explanations, reducing call times and ultimately leading
to stronger conversions and better retention.
- Customer privacy: Customers will be able to maintain
their privacy because they will not be visible to the
advisor.
"eHealth's digital team stands out in the industry by constantly
exploring new ways to empower beneficiaries by making it easier and
more convenient for people to access our services through online
unassisted and omni-channel tools. When you're making important
financial and health care decisions, a face-to-face interaction
with your advisor team can foster an environment of increased
safety, convenience, and effectiveness," said eHealth's CEO
Fran Soistman. "Advisor in the Room
will allow eHealth's licensed agents to co-browse with customers,
demonstrate features, and build trust face-to-face. Advisor in the
Room will go the extra mile to inspire confidence in customers by
allowing them to build resonant, personal relationships with our
benefit advisors."
eHealth's Advisor in the Room technology is expected to roll out
for Medicare beneficiaries on a limited basis in Q2 2024, with the
goal of making it more broadly available to eHealth customers
before Medicare's Annual Enrollment Period in the
fall.
Forward Looking Statements
This press release contains statements that are forward-looking
statements within the meaning of the federal securities laws.
Forward-looking statements generally relate to future events or our
future financial or operating performance. Forward-looking
statements in this press release include, but are not limited to,
statements relating to the following: our investments in technology
and operational initiatives and expected impact of these
investments on our business; our expectations regarding our
business, including market opportunity and our competitive
advantage; our expectations regarding our relationships with
consumers; our expectations regarding our technological and
operational capabilities for the upcoming Medicare annual
enrollment period; and other statements regarding our future
operations, financial condition, prospects and business
strategies.
Our expectations and beliefs regarding these matters may not
materialize, and actual results in future periods are subject to
risks and uncertainties that could cause actual results to differ
materially from those projected. These risks include those set
forth in our filings with the Securities and Exchange Commission,
including our latest Form 10-Q and 10-K. The forward-looking
statements in this press release are based on information available
to us as of the date hereof, and we disclaim any obligation to
update any forward-looking statements, except as required by
law.
About eHealth (NASDAQ: EHTH)
We're Matchmakers. For over 25 years, eHealth has helped millions
of Americans find the healthcare coverage that fits their needs at
a price they can afford. Consumers can visit our health insurance
marketplace at ehealth.com, or call us to speak with a licensed
insurance agent at 1-833-964-1202, TTY 711. As a leading
independent licensed insurance agency and advisor, eHealth offers
access to over 180 health insurers, including national and regional
companies.
For more information, visit ehealth.com or follow us on
LinkedIn, Facebook, Instagram, and X. Open positions can be
found on our career page.
Media inquiries, please
contact: pr@ehealth.com
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SOURCE eHealth, Inc.