Zendesk Appoints Former Outcast CEO as New CMO, Names NBA and Netflix Execs to Board
April 06 2021 - 4:15PM
Business Wire
Alex Constantinople joins the company as CMO,
with Jeff Titterton expanding role as COO. New board directors
Brandon Gayle of NBA San Antonio Spurs, and Netflix lead designer
Steve Johnson, bring decades of product, brand, design and
storytelling expertise working with some of the world’s most
recognized companies.
Zendesk, Inc. (NYSE: ZEN), a trusted and beloved CRM customer
service software company and the champion of great customer service
everywhere for everyone, has made a number of strategic
appointments to its leadership team and Board of Directors as it
positions itself for continued growth.
Alex Constantinople will join the company as Chief Marketing
Officer on May 10. New board members Brandon Gayle and Steve
Johnson joined its Board of Directors, effective March 31.
Zendesk’s current CMO Jeff Titterton is expanding his role as Chief
Operating Officer for the company.
“As we move into this next growth phase at Zendesk, it is going
to be more important that we build a sense of purpose and long-term
vision into our product, team, customers, and communities. We’re
excited to have Alex join our leadership team, and Brandon and
Steve join our board on this journey,” said Mikkel Svane, CEO,
chairman and founder of Zendesk.
A creative industry leader and seasoned strategic marketer,
Constantinople joins Zendesk from Outcast, the renowned San
Francisco marketing agency, where until last month she served as
CEO and a key partner to some of the world's most innovative
technology companies for over a decade. She will play a critical
role in defining, evolving and aligning Zendesk's strategy and its
overall messaging and positioning in the market, and help the
company continue to evolve its unique brand identity.
“I’m thrilled to be joining the Zendesk team, and to lead a
marketing organization that is known for building and delivering
brand experiences their customers love,” said Constantinople.
“There’s so much opportunity ahead for the business to keep shaping
the future of customer service, particularly as it builds off last
year’s $1 billion revenue momentum and history of continued high,
long-term growth.”
Brandon Gayle is Executive Vice President of Revenue, Brand and
Communications for Spurs Sports and Entertainment, which owns and
operates the NBA’s San Antonio Spurs. Brandon’s experience
connecting a company’s larger mission and purpose with its product
and customers will be invaluable to Zendesk as it transitions into
being a multi-billion dollar company. Prior to his current role, he
had a multi-year run at Facebook and Instagram, and previous stints
at Groupon, the New York Jets, and as a consultant at Bain &
Company.
Steve Johnson is a user experience executive who builds, mentors
and coaches creative and diverse organizations that design
thoughtful products. He is currently the Vice President of User
Experience at Netflix, and prior to this has designed experiences
for Electronic Arts, Adobe and LinkedIn. Steve’s focus on
reflecting the unique perspective of a target audience through
design will be key as Zendesk continues to expand its business
globally.
About Zendesk - Champions of Customer Service
Zendesk started the customer experience revolution in 2007 by
enabling any business around the world to take their customer
service online. Today, Zendesk is the champion of great service
everywhere for everyone, and powers billions of conversations,
connecting more than 100,000 brands with hundreds of millions of
customers over telephony, chat, email, messaging, social channels,
communities, review sites and help centers. Zendesk products are
built with love to be loved. The company was conceived in
Copenhagen, Denmark, built and grown in California, taken public in
New York City, and today employs more than 4,000 people across the
world. Learn more at www.zendesk.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20210406006036/en/
Public Relations Marissa Tree press@zendesk.com
Investor Relations Marc Cabi ir@zendesk.com
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