American Express Acquires Mezi
January 30 2018 - 8:00AM
Business Wire
Company Plans to Enhance the Mobile
Servicing Experience for Travel
American Express (NYSE:AXP) today announced it has acquired Mezi
www.mezi.com, a personal travel assistant app that helps consumers
plan and book trips. The Mezi app allows travelers to simply
message their requests for flights, hotel or restaurant
reservations, and Mezi provides recommendations and makes travel
arrangements at the customer’s request. Founded in 2015, Mezi uses
artificial intelligence (AI) and human expertise to personalize the
online travel discovery and booking experience. By learning
travelers’ preferences and understanding the way customers make
requests using natural language, Mezi gets smarter and more
efficient over time.
“Mezi’s AI-powered experience opens up exciting new ways for us
to connect with and serve our Card Members and creates
opportunities for us to build more meaningful relationships with
them,” said Phil Norman, Vice President of American Express Digital
Labs. “With messaging emerging as channel of choice for many, and
the demand for unique experiences increasing, we believe the
combination of Mezi’s capabilities with our global network of
expert travel counselors creates a differentiated, high-touch
service experience for our Card Members.”
The acquisition of Mezi follows an investment made in 2016 by
American Express Ventures, the strategic investment arm of American
Express, as well as a successful pilot with American Express Card
Members. For those currently already enrolled in the AskAmex pilot,
it will continue to run through the first half of 2018.
“American Express has always been synonymous with superior
service and we couldn’t be more thrilled to join the company,” said
Swapnil Shinde, Co-Founder and CEO, Mezi.
Going forward, Mezi will operate as a wholly-owned subsidiary of
American Express and will continue to develop its core technologies
and enhance its capabilities in digital travel concierge services.
“We’ve built Mezi to become better with each and every interaction
and based on the success of our pilot with American Express, we are
excited to bring Mezi’s mobile capabilities to more Card Members,”
said Snehal Shinde, Co-Founder and CTO, Mezi. The company’s
co-founders will continue to lead Mezi, and will report to Phil
Norman, Vice President, Amex Digital Labs, Global Consumer Services
Group at American Express.
“I’m excited to welcome Mezi’s talented team to American
Express. Together, we will continue to innovate mobile travel and
concierge experiences for our customers,” added Mr. Norman.
About American Express
American Express is a global services company, providing
customers with access to products, insights and experiences that
enrich lives and build business success. Learn more
at americanexpress.com, and connect with us
on facebook.com/americanexpress, instagram.com/americanexpress,
linkedin.com/company/american-express, twitter.com/americanexpress,
and youtube.com/americanexpress.
Key links to products, services and corporate responsibility
information: charge and credit cards, business credit
cards, Plenti rewards program, travel services, gift
cards, prepaid cards, merchant
services, Accertify, corporate card, business
travel, and corporate responsibility.
Information Related to Forward-Looking Statements
This release includes forward-looking statements that reflect
management’s expectations about future events, including
expectations regarding the company’s operating plans and
performance. These forward-looking statements are subject to risks
and uncertainties. The words “expect,” “anticipate,” “intend,”
“plan,” “will,” “may,” “should,” “could,” “would,” and similar
expressions are intended to identify forward-looking statements.
Readers are cautioned not to place undue reliance on these
forward-looking statements, which speak only as of the date on
which they are made. American Express undertakes no obligation to
update or revise any forward-looking statements. Factors that could
cause actual results to differ materially from these
forward-looking statements include, but are not limited to, the
underlying assumptions related to the transaction proving to be
inaccurate or unrealized. A further description of these and other
risks and uncertainties can be found in American Express’ Annual
Report on Form 10-K for the year ended December 31, 2016 and its
other reports filed with the SEC.
View source
version on businesswire.com: http://www.businesswire.com/news/home/20180130005132/en/
American ExpressElizabeth Crosta,
212-640-6557Elizabeth.Crosta@aexp.com
American Express (NYSE:AXP)
Historical Stock Chart
From Mar 2024 to Apr 2024
American Express (NYSE:AXP)
Historical Stock Chart
From Apr 2023 to Apr 2024