Route is teaming up with Klaviyo, Salesforce,
Status, Recharge, and Zendesk, empowering merchants to access a
full tech stack for ecommerce in one place
LEHI,
Utah, March 28, 2024 /PRNewswire/ -- Route, the
leading post-purchase package tracking and protection solution,
today announced it has teamed up with Klaviyo, Recharge,
Salesforce, Status, and Zendesk to provide merchants with robust
integration capabilities with the tools they use every day. These
new integrations allow merchants to seamlessly integrate Route with
their existing ecommerce systems, streamlining operations and
optimizing customer experiences.
- Zendesk Integration: Enables support teams to see Route
claim details directly within the CX solution, agent dashboard, or
customer ticket.
- Status Integration: Merges Route tracking information and
claims resolution in Status.
- Klaviyo Integration: Ensures Route tracking information
is automatically pulled into all order email communications.
- Salesforce Commerce Cloud Cartridge: Easily integrates
Route into the checkout process, streamlining order protection and
tracking.
- Recharge Integration: Ensures subscription orders are
protected every time they ship.
Route powers shipment tracking, package protection, and carbon
offsetting for 13,000 merchants. Its integrations with leading
platforms, tech tools, and more than 1,100 carriers build upon
Route's core post-purchase customer experience solutions, allowing
merchants to connect all their systems and easily manage their
online sales.
"We're excited to see what brands will do with our new
integrations with Klaviyo, Recharge, Salesforce Commerce Cloud,
Status, and Zendesk," said Michael
Yamartino, CEO of Route. "These companies all do different
things, but they have one thing in common: they allow merchants of
all sizes to punch above their weight, so they can create customer
experiences that compete with the biggest companies in the
world."
One company already reaping the benefits is Wellbel, which
leverages Route's integration with Recharge to ensure support for
their customers subscribing to supplement plans. This partnership
safeguards every shipment and has transformed how the company
operates. Wellbel has seen a 6.5% increase in customers choosing
Route package protection at checkout and achieved a customer
support average first response time of six minutes – proving that
Route has helped them elevate their entire customer experience.
"It's truly a joy teaming up with a company whose values align
seamlessly with ours, prioritizing customer satisfaction," said
Diana Yadegar, Co-Founder of
Wellbel. "Working with Route has been a breeze — the integration is
seamless, and their support is always there when we need it."
Route has been working with select brands, including Moon Juice
and TeeTurtle, as early adopters of these integrations. Interested
brands can visit route.com/integrations to learn more.
All trademarks and trade names referred to in this press release
are the property of their respective owners. Salesforce, Commerce
Cloud, and others are among the trademarks of Salesforce, inc.
About Route | route.com
Route is the leader in the post-purchase experience. From
delivery to re-discovery, Route protects brands and their customers
with licensed shipping insurance, fast issue resolution, package
tracking, carbon neutral shipping, and remarketing. This helps
brands increase revenue, reduce costs, and improve the customer
experience—and gives customers the power and convenience of
tracking everything they order in one place, with the confidence it
will arrive safely. Route transforms negative experiences into
positives, and positive experiences into repeat customers. Since
launching in 2019, Route has built an ecommerce network of 13,000
brands and 3+ million active app users, and customers have chosen
to protect nearly 150 million orders. To learn more about Route's
post-purchase experience solutions, or to download the app, visit
route.com.
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SOURCE Route