Dialpad Partners With CNS to Deliver Better Customer Experiences to More Australian Organizations, CNS Selects Dialpad to Power Its Business Communications
October 20 2021 - 6:00PM
Business Wire
CNS migrates
to Dialpad platform for its simplicity and reliability, brings
customers with
Dialpad Inc., the industry
leader in AI-powered communication and collaboration, today
announced its partnership with CNS, a Gold-status Microsoft Cloud
Productivity vendor. The Dialpad-CNS partnership will bring a truly
unified, cloud-first communication solution to schools,
communities, government entities and businesses across Australia.
Partnering with Dialpad enriches CNS’s position as a leading
provider of cloud communications solutions and significantly
expands its product portfolio with both business communications and
contact center solutions from Dialpad. In addition to helping other
companies migrate to Dialpad, CNS will leverage the Dialpad
platform for its own communications needs.
“We firmly believe in a
‘practice what you preach’ approach to our business. We chose
Dialpad for our own team communication because it had all the
features we needed and more - including global availability, a
reliable Microsoft Teams direct routing integration
and instant transcriptions,” said
Alex Huntington, Managing Director, CNS. “We need to have
confidence in the technology we recommend to customers, and we
wouldn’t give them a solution we wouldn’t use ourselves. Now, we
know firsthand that Dialpad delivers an intuitive, secure platform
and phenomenal post-sales support, so we are excited to bring the
platform to our own customers.”
Over the past year, CNS has
tripled its headcount and sought a better way to connect its
growing workforce. With plans to continue expanding its team, CNS
chose Dialpad for its ability to scale with the company while
maintaining a high level of voice quality and system-wide
reliability, as well as its seamless integrations with Microsoft
Teams. With Dialpad, CNS can now call, message, meet and support
customers from a single, unified view.
“As Microsoft Teams continues
to be the predominant meeting solution in Australia, especially
during lockdowns, we are thrilled to be partnering with CNS who
holds Gold partnership status with Microsoft on Cloud Productivity
so more companies can take advantage of our Dialpad for Microsoft
Teams direct routing integration,” said Gerard D’Onofrio, Australia
Country Manager, Dialpad. “When using this integration, Microsoft
Team users benefit from Dialpad’s enterprise-grade telephony
features and award-winning Vi capabilities within the Microsoft
Teams native environment. Together, Dialpad and CNS will help
businesses transform the way they connect, communicate and
collaborate.”
The Dialpad cloud-native
communications platform is the one place for a truly unified
Communications as a Service (TruCaaS) experience. With a TruCaaS
solution delivered through a single pane of glass, and customer
engagement all on one cohesive platform with AI at its core,
Dialpad helps companies simplify business communications and
collaboration. Dialpad is a complete, modern communications
platform built on a split cloud architecture for unmatched
security, reliability, and flexibility. Simple to deploy, available
on any device and with baked-in Voice Intelligence (Vi™), Dialpad
creates a searchable archive of every call, improving communication
between employees, customers and business partners working from
anywhere.
Additional Resources
- Learn more about Dialpad’s expansion in Australia
- Check out why Cricket Australia chose Dialpad as their
communications platform of choice
- Read more about how Dialpad supports Bing Lee’s 40 retail
locations
- Learn why Dialpad is a Major Player in the IDC MarketScape:
Worldwide UCaaS Service Providers for SMB and Enterprise 2021
Vendor Assessments
Social Networks
- Web: https://www.dialpad.com/
- Blog: https://www.dialpad.com/blog/
- Twitter: https://twitter.com/dialpadHQ/
- LinkedIn: https://www.linkedin.com/company/dialpad/
- Facebook: https://www.facebook.com/dialpadHQ/
- Instagram: https://www.instagram.com/dialpadHQ/
About Dialpad
Dialpad is the global leader
in AI communications for business, transforming how the world works
together. Dialpad customers benefit from truly unified business and
customer communications, including a cloud business phone system,
text and team messaging, video meetings, and the world’s most
advanced AI Contact Center — all in one beautiful app. More than
7,000 innovative brands and millions of people use Dialpad to
connect their teams from anywhere including Motorola Solutions,
Netflix, T-Mobile, Twitter, Uber and WeWork. Visit www.dialpad.com
for more information and to request a demo.
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version on businesswire.com: https://www.businesswire.com/news/home/20211020005151/en/
Alexa Becker
alexa.becker@dialpad.com