Balfour Beatty Communities’ Resident Satisfaction Survey Results for Navy Portfolio Earn Industry Recognition
April 16 2018 - 12:09PM
Business Wire
The Navy Southeast portfolio for Balfour Beatty Communities, a
leading provider of property management, development and related
real estate services for the multifamily, military and student
housing markets, was recently awarded 23 Platinum A List and A List
awards based on the exceptional service residents received in 2017.
The awards were driven by the results of a comprehensive annual
resident satisfaction survey conducted through nationally
recognized benchmarking firm, CEL & Associates, Inc. Balfour
Beatty Communities’ Navy Southeast properties earning awards for
resident satisfaction in 2017 include JBWS Charleston Homes (SC),
NAS JRB Fort Worth Homes (TX), NAS Jacksonville Homes (FL), NAS Key
West Homes (FL), NAS Pensacola Homes (FL), Whiting Field Homes
(FL), NCBC Gulfport Homes (MS), and NSA Panama City Homes (FL).
“We’re very pleased to earn these resident-driven awards for 23
neighborhoods across our Navy Southeast housing communities,” said
Balfour Beatty Communities senior vice president, Anne-Marie
Niklaus. “To know we have succeeded in our aim to deliver an
exceptional living experience through world-class customer service
is quite gratifying for all of our team members.”
Residents are asked on a yearly basis to participate in the
survey program, which includes questions that encompass their
overall living experience. Specific topics covered in the survey
include customer service, maintenance support, staff
responsiveness, home quality, community appearance and
amenities.
CEL & Associates, Inc. is the largest independent surveyor
of customer opinions in the real estate industry and conducts
millions of customer surveys annually to establish service and
performance benchmarks throughout the U.S. Since 1998, the A List
Awards for Customer Service recognizes companies whose management
performance and commitment to the highest level and quality of
customer service are considered to be the best in the industry.
About Balfour Beatty Communities
Balfour Beatty Communities, LLC is a diversified real estate
services company delivering development, design, financing,
construction, renovation, property and facilities management
services in the multifamily, student and military housing sectors.
A leader in the industry, Balfour Beatty Communities has more than
50,000 residential units and $6 billion in real estate assets under
management and has developed or renovated more than 29,000 units
with a total value of close to $4 billion. Headquartered outside
Philadelphia, PA, Balfour Beatty Communities has more than 1,200
employees and is a subsidiary of Balfour Beatty Investments,
Inc.
Balfour Beatty Investments is part of Balfour Beatty plc, a
global leader in construction services, support services, and
infrastructure investment.
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Balfour Beatty CommunitiesMaureen Omrod, 610-355-8136Vice
President, Marketing & Communicationsmomrod@bbcgrp.com