TIDMSRP
RNS Number : 6596Q
Serco Group PLC
01 December 2016
Serco signs GBP600m contract with England's largest NHS
Trust
1 December 2016
Serco Group plc ('Serco' or 'the Group'), the international
service company, is pleased to confirm that it has now signed the
contract with Barts Health NHS Trust for the provision of Soft
Facilities Management Services. Serco previously announced on 22
September that it had been appointed Preferred Bidder for this
tender. The signed contract has an estimated total contract value
to Serco of approximately GBP600m over the maximum 10-year term;
the initial contract period is for seven years, with the
corresponding value for this initial period to be reflected in
Serco's order book, and the contract can be extended for a further
three years on the mutual agreement of Serco and the Trust.
Barts Health NHS Trust provides a huge range of clinical
services to the people of East London and beyond, operating from
four major hospital sites (St Bartholomew's, The Royal London,
Whipps Cross and Newham) as well as a number of community locations
including Mile End Hospital. Serco will also provide services to
the East London Foundation Trust (ELFT) at the Mile End site which
is recognised as a centre of excellence for mental healthcare.
Barts Health NHS Trust is the largest NHS Trust in England serving
a population of 2.5 million people and employing 16,000 staff. The
Trust has an annual turnover of GBP1.4bn and last year its staff
delivered over 16,500 babies, treated about 167,000 individual
in-patients, dealt with more than 455,000 emergency cases, and
hosted more that 1.5 million out-patient appointments.
Under the contract, across all of the Trust's sites, Serco will
be responsible for the provision of: cleaning and domestic
services; linen and laundry; patient catering; portering services;
car parking; reception and helpdesk; and other non-clinical general
management and support services. These services had previously been
provided by a number of separate suppliers against differing
requirements and to different standards. Bringing all the services
under a single contract will deliver consistent, high-quality
services that will improve the patient experience and the working
environment for Trust staff, and will also provide efficiency gains
to the Trust which will help fund future patient care.
Service improvements will include: all sites being cleaned to
the very latest and award-winning standards, including deployment
of Serco's innovative 'Touchpoint' cleaning system; seven-day linen
services instead of the current five-day service; staff
self-service enabled responsive portering services using Serco's
Computer-Aided Facilities Management Platform (CAFM); a new
on-site, centralised, 24/7 multi-channel helpdesk service;
electronic bedside meal ordering with ward hosts, freeing up
significant amounts of nursing time; and the introduction of
freshly cooked food to all sites, bringing a range of choice that
reflects clinical and cultural needs as well as personal
preferences.
The contract was awarded against criteria which prioritised
service quality and patient experience as an integral part of the
Trusts objective to deliver safe and compassionate care. Much of
the development of the market leading delivery of these services
was developed by Serco's Global Healthcare Centre of
Excellence.
Serco has built a strong portfolio in health over the past two
decades. Key contracts where Serco provides facilities management
to NHS England trusts include East Kent Hospitals, Norfolk &
Norwich University Hospital and Derriford Hospital in Plymouth, and
for NHS Scotland at Forth Valley Royal Hospital, Wishaw General
Hospital and Dumfries & Galloway General Hospital. Serco's
international operations include facilities management and support
services for Fiona Stanley Hospital in Perth, Australia, and the
Cleveland Clinic in Abu Dhabi, and several other healthcare
facilities in the Asia Pacific and Middle East regions.
The 1,200 permanent staff of the current service providers will
be transferred to Serco with their terms and conditions protected.
Serco and the Trust have both committed that all staff will be paid
at least the London Living Wage. Whipps Cross University Hospital
and Mile End Hospital will transfer services to Serco in December
2016, followed by St Bartholomew's Hospital and the Royal London
Hospital in April 2017 and Newham University Hospital and Newham
Gateway in July 2017.
Rupert Soames, Serco Group Chief Executive, said: "We are
delighted to be partnering with the Trust to give essential support
to their ambition of transforming the health of East London
residents by providing world class, patient-centred care. NHS
providers face unprecedented demand and high service expectations
with restricted funding. Serco has extensive experience in
developing solutions that put the patient first, achieve the
highest care standards and deliver sustainable quality and cost
reduction. We therefore look forward to this important expansion of
our Health business and we will do our utmost to ensure a safe and
positive experience for every single patient, visitor and member of
staff on all Barts Health sites."
Ends
For further information please contact Serco:
Stuart Ford, Head of Investor Relations: T +44 (0) 1256 386
227
Marcus De Ville, Head of Media Relations: T +44 (0) 1256 386
226
About Serco
Serco is a leading provider of public services. Our customers
are governments or others operating in the public sector. We gain
scale, expertise and diversification by operating internationally
across five sectors and four geographies: Defence, Justice &
Immigration, Transport, Health and Citizen Services, delivered in
UK & Europe, North America, Asia Pacific and the Middle
East.
More information can be found at www.serco.com
Forward looking statements
This announcement contains statements which are, or may be
deemed to be, "forward looking statements" which are prospective in
nature. All statements other than statements of historical fact are
forward looking statements. Generally, words such as "expect",
"anticipate", "may", "should", "will", "aspire", "aim", "plan",
"target", "goal", "ambition" and similar expressions identify
forward looking statements. By their nature, these forward looking
statements are subject to a number of known and unknown risks,
uncertainties and contingencies, and actual results and events
could differ materially from those currently being anticipated as
reflected in such statements. Factors which may cause future
outcomes to differ from those foreseen or implied in forward
looking statements include, but are not limited to: general
economic conditions and business conditions in Serco's markets;
contracts awarded to Serco; customers' acceptance of Serco's
products and services; operational problems; the actions of
competitors, trading partners, creditors, rating agencies and
others; the success or otherwise of partnering; changes in laws and
governmental regulations; regulatory or legal actions, including
the types of enforcement action pursued and the nature of remedies
sought or imposed; the receipt of relevant third party and/or
regulatory approvals; exchange rate fluctuations; the development
and use of new technology; changes in public expectations and other
changes to business conditions; wars and acts of terrorism; and
cyber-attacks. Many of these factors are beyond Serco's control or
influence. These forward looking statements speak only as of the
date of this announcement and have not been audited or otherwise
independently verified. Past performance should not be taken as an
indication or guarantee of future results and no representation or
warranty, express or implied, is made regarding future performance.
Except as required by any applicable law or regulation, Serco
expressly disclaims any obligation or undertaking to release
publicly any updates or revisions to any forward looking statements
contained in this announcement to reflect any change in Serco's
expectations or any change in events, conditions or circumstances
on which any such statement is based after the date of this
announcement, or to keep current any other information contained in
this announcement. Accordingly, undue reliance should not be placed
on the forward looking statements.
This information is provided by RNS
The company news service from the London Stock Exchange
END
MSCQFLBBQLFZFBL
(END) Dow Jones Newswires
December 01, 2016 02:01 ET (07:01 GMT)
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