Purplebricks Group PLC Purplebricks adds Feefo to customer review choices
December 01 2017 - 2:01AM
RNS Non-Regulatory
TIDMPURP
Purplebricks Group PLC
01 December 2017
1 December 2017
Purplebricks Group plc
Purplebricks adds Feefo to its customer review choices
Purplebricks Group plc ('Purplebricks' or 'the Group') is
pleased to announce a new partnership with customer review site
Feefo, providing customers with even more opportunities to review
the Purplebricks' service.
Feefo is widely regarded as being transparent, independent and
secure, and is trusted by consumers as a vocal advocate of honesty
in the reviews industry. It is only available to genuine customers,
who are provided with a unique review link, ensuring only authentic
reviews.
Feefo works with over 4,000 corporate customers internationally,
including many leading online and high street consumer brands, and
helps consumers to make more informed decisions about what to buy
and who to do business with.
Purplebricks is currently working on implementation and
integration with the Feefo service and will launch early in 2018.
It will remain in partnership with Trustpilot and the information
gleaned from both review websites will give Purplebricks invaluable
customer insight and build on the excellent service its people
deliver for customers on a day by day basis.
Michael Bruce, Group CEO of Purplebricks, commented:
"Purplebricks takes customer feedback seriously and we are
constantly looking for ways to improve our customer experience.
Since our launch we have always embraced the independence and
integrity of customer reviews to assist customers in their decision
making.
"Partnering with Feefo demonstrates our commitment to growing
customer trust and it is another step towards greater transparency
in estate agency. Customers and brands alike trust Feefo because
they know Feefo reviews are the real deal."
Andrew Mabbutt, Managing Director, Feefo, said:
"Our innovation is critical to the success of any business that
values its relationships with customers and wants to expand. We
look forward to working with Purplebricks, providing trustworthy
customer insights to help it increase traffic, enhance transparency
and help it grow."
For further information, please contact:
Purplebricks +44 (0) 20 7457 2020
Michael Bruce, James Davies
Zeus Capital (NOMAD) +44 (0) 20 3829 5000
Nicholas How, Benjamin Robertson
Peel Hunt (Broker) +44 (0) 20 7418 8900
Dan Webster, George Sellar
Investec Bank (Broker) +44 (0) 20 7597 5970
Keith Anderson, Carlton Nelson
Instinctif Partners +44 (0) 20 7457 2020
David Simonson, Mark Reed, George
Yeomans
Notes to Editors
Purplebricks is a leading next generation estate agency
operating in the UK, Australia and the US. Purplebricks combines
highly experienced and professional Local Property Experts and an
innovative use of technology to help make the process of selling,
buying or letting so much more convenient, transparent and cost
effective. Purplebricks is transforming the way people perceive
estate agents and estate agency. Building on its UK success,
Purplebricks launched into Australia in August 2016 and the US in
September 2017.
Unlike traditional agents, where customers only pay upon the
sale of the property, which effectively means that those that do
sell pay more in order to cover the costs of those that do not
sell, Purplebricks believes it is more equitable that everyone
should pay, charging a flat fee at instruction. This helps to avoid
the industry issue of timewasters and those that are merely
'testing the water' and underpins the low, flat fee model.
Customers in the UK and Australia can choose to pay at
instruction or defer, at no extra cost, to the earlier of ten
months from the date of instruction or the date of sale. If a
customer wishes to defer payment, they are required to use
Purplebricks' conveyancing services for the sale.
Purplebricks charges GBP849 (inc. VAT) for a sale anywhere in
the UK besides London and surrounding areas, where there is a
charge of GBP1,199 (inc. VAT). There are additional charges if the
customer wants Purplebricks to undertake the viewings on their
behalf, if they require an energy performance certificate or a
Rightmove premium display, amongst other services that are
available.
The business model is low cost, flexible and cash generative,
without the need for an expensive leased estate. LPEs are
self-employed and receive a flat fee per instruction and can earn
additional fees from the sale of ancillary services including, but
not limited to, conveyancing, mortgage referrals and insurance.
Purplebricks listed on the Alternative Investment Market (AIM)
in December 2015, raising GBP25m of growth capital before listing
costs at 100p per share. In February 2017 Purplebricks raised an
additional GBP50m (gross) through a share placing to fund US
expansion.
This information is provided by RNS
The company news service from the London Stock Exchange
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