Personal and business clients can enjoy a
remote account open experience that is simpler, faster and more
convenient
TORONTO, Sept. 8, 2020 /CNW/ - As the demand for
digital solutions continues to rise, RBC today announced the launch
of enhanced digital deposit account open processes for personal and
business clients, providing them with the flexibility to fully open
an account from wherever it is most convenient for them.
"Providing clients with an exceptional account opening
experience is a major priority for us," said Sean Amato-Gauci, Executive Vice-President,
Cards, Payments & Banking, RBC. "The three unique options being
offered to clients will allow them to remotely open an account
through a simple and secure digital solution, while also enabling
connectivity to the expertise of our advisors. And because of the
increased adoption of digital banking solutions, we believe clients
will enthusiastically welcome the opportunity to open an account
when and where it's convenient for them."
In designing these solutions, RBC anchored the client experience
around four fundamental features:
- Access: COVID-19 and the need for physical distancing
has placed pressure on Canadians' access to many basic services.
Fully digitizing the end-to-end account opening process enables
more Canadians to quickly, conveniently and safely start banking
with RBC, supporting their personal or business needs. This is
especially relevant for people in rural communities, where
travelling to a branch may be difficult; for elderly and at-risk
individuals who want to avoid public settings; and for newcomers
who still need access to banking services even though they may need
to self-isolate upon arriving. For business owners, it allows them
to access RBC's banking services from their place of business, so
they can spend less time on administrative tasks and more time with
their clients.
- Industry-leading security: The remote account open
solutions are powered by new, industry-leading ID verification
technology (IDV). IDV verifies a client's government-issued
identification against the security features and characteristics of
their driver's license, passport or ePassport. This is combined
with new document management capabilities that make sharing
sensitive documents more secure.
- Simplicity and convenience: Canadians now have three
convenient ways to open an account: remote self-serve, remote
advisor-assisted, and in person at a branch. Underpinning the
remote account open experience are four innovative capabilities
that provide added value for the client. For example, business
clients with multiple owners no longer have to worry about having
all owners together in one place. The new IDV, e-signature and
document upload capabilities create a seamless experience allowing
multiple owners to verify their identities, and complete their
signing responsibilities. Also, both personal and business clients
can set their client card PIN remotely, get enrolled in online and
mobile banking, and begin transacting immediately after completing
the process.
- Connection to advice: The remote advisor-assisted option
provides clients with the same advice and expertise they would
experience in-branch. And, the personal account open process uses
IDV to automatically populate a client's information in their
account profile, saving time on administrative tasks and, when
working with an advisor, frees time to have richer conversations
about their banking needs.
"Opening a business banking account is an important step to
effectively manage business finances and the day-to-day cash flow
needed for a growing business," said Greg
Grice, Executive Vice-President, Business Financial Services
at RBC. "By creating this fully online account open process,
business owners can save time on this essential administrative task
so they can get back to the things that matter most: building
customer relationships, taking care of their employees and growing
their business."
RBC's fully remote digital account open process supports the
bank's ongoing commitment and accelerated efforts to provide
Canadians and businesses with digitally-enabled and seamless
banking experiences, while protecting the client's security and
peace of mind. RBC has introduced several industry-leading digital
and data-driven capabilities such as NOMI Budgets™, Ask NOMI™ and
various mobile banking enhancements for personal clients. To
support business clients, RBC brought to market NOMI Insights™, RBC
Insight Edge™ and digitally-enabled solutions that complement their
banking needs such as Go Digital™, Ownr™ and Moneris
Online® and Bookmark™, among others.
The self-serve and advisor-assisted options for business
accounts are now available, along with the advisor-assisted options
for personal accounts. Enhancements to the self-serve options for
personal accounts will be available in the coming weeks and, by
then, clients will also be able to use the mobile app to open a
personal account. Meanwhile, clients still have other options when
opening a deposit account if they have other types of IDs or may
not yet be comfortable using the remote account open solutions.
The remote account open processes are built on a single digital
platform. This enables RBC to deliver innovative digital
capabilities and products to clients in a way that is faster and
seamlessly integrated to create the optimal client experience.
About RBC
Royal Bank of Canada is a global financial institution with
a purpose-driven, principles-led approach to delivering leading
performance. Our success comes from the 86,000+ employees who bring
our vision, values and strategy to life so we can help our clients
thrive and communities prosper. As Canada's biggest bank, and one of the largest
in the world based on market capitalization, we have a diversified
business model with a focus on innovation and providing exceptional
experiences to our 17 million clients in Canada, the U.S. and 34 other countries. Learn
more at rbc.com.
We are proud to support a broad range of community initiatives
through donations, community investments and employee volunteer
activities. See how at rbc.com/community-social-impact.
MONERIS and MONERIS & Design are registered trademarks of
Moneris Solutions Corporation. BOOKMARK is a trademark of Bookmark
Your Life, Inc.
SOURCE RBC Royal Bank