Twilio to Power Communications for New York City’s Contact Tracing Initiative
May 22 2020 - 9:00AM
Business Wire
Twilio (NYSE:TWLO), the leading cloud communications platform,
today announced that Twilio will power the communications for New
York City’s contact tracing initiative. Through the city’s
Department of Information Technology & Telecommunications
(DoITT), the city is planning to deploy a cloud-based contact
center on Twilio Flex and leverage Twilio SMS and Voice as key
parts of the City’s COVID-19 tracing program.
As governments explore strategies to slow new COVID-19 cases and
safely reopen economies, public health departments have identified
contact tracing as a crucial step in the process. When implemented
effectively, contact tracing can lessen the impact of COVID-19 on
communities and economies by lowering mortality rates and allowing
people to safely return to work. New York City recently announced a
plan to hire thousands of contact tracers to support these efforts
in the coming months.
Twilio is working with government agencies and health
departments to deploy and scale their contact tracing solutions.
Twilio’s platform is well-suited to support the fundamental
communication needs for contact tracing, including connecting
securely with COVID-19 patients and known contacts, to help monitor
the spread of the virus. Twilio offers an omnichannel contact
center built using Twilio Flex to call, message or email COVID-19
patients, educate them on the virus, and identify their close
contacts through self-reporting. The platform also provides
messaging-based alerts using Twilio Voice, SMS, email or WhatsApp
that prompt patients to fill out secure surveys on their
symptoms.
“Throughout this pandemic, the ability for businesses and
government agencies to quickly spin up and iterate ways to engage
customers and constituents has never been more important,” said
George Hu, chief operating officer at Twilio. “New York City’s
contact tracing solution makes it possible for the city to connect
with and support residents with COVID-19 and keep their known
contacts safe and informed. Twilio is proud to work with innovative
leaders like New York City’s CIO, Jessica Tisch, as they invest in
the health, safety and future of their constituents.”
Twilio is committed to providing governments, organizations and
businesses with the communications solutions needed to stay
connected during COVID-19. Twilio’s platform provides cloud contact
center and notification solutions for remote contact tracers to
interview patients, notify contacts and send symptom survey
reminders. For more on how Twilio is supporting organizations
throughout COVID-19, visit https://www.twilio.com/covid.
About Twilio
Millions of developers around the world have used Twilio to
unlock the magic of communications to improve any human experience.
Twilio has democratized communications channels like voice, text,
chat, video, and email by virtualizing the world’s communications
infrastructure through APIs that are simple enough for any
developer to use, yet robust enough to power the world’s most
demanding applications. By making communications a part of every
software developer’s toolkit, Twilio is enabling innovators across
every industry — from emerging leaders to the world’s largest
organizations — to reinvent how companies engage with their
customers.
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version on businesswire.com: https://www.businesswire.com/news/home/20200522005055/en/
Caitlin Epstein press@twilio.com
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