Southwest Fixes Tech Issue That Delayed Flights
October 12 2015 - 10:50AM
Dow Jones News
Southwest Airlines said early Monday that it had fixed
technology problems that delayed hundreds of flights Sunday, and it
expects a normal day of operations.
The Dallas company had been warning passengers to arrive at the
airport two hours early Monday and print boarding passes
beforehand. When asked early whether fliers should continue with
those precautions, an airline spokesman said customers should
expect a normal day Monday.
Southwest suffered intermittent technical issues on its website,
mobile app and in its phone centers and airports check-in systems
Sunday. It was using backup systems to check-in travelers lacking
printed or mobile boarding passes.
Airline representatives haven't said what was causing the
problem, but a spokesman has said there was no indication that
hackers were involved.
There were about 450 delays out of 3,600 flights scheduled
Sunday. Passengers reported long lines at several locations across
the country, including major airports like Los Angeles
International, which provided water and canopies to those stuck
waiting in line outside.
On Monday morning, Baltimore-Washington International Thurgood
Marshall Airport tweeted that operations were returning to normal
with few delays and diminishing passenger lines.
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(END) Dow Jones Newswires
October 12, 2015 10:35 ET (14:35 GMT)
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