Global
adoption accelerates as solution becomes available in additional
large economies of Europe
Avaya (NYSE: AVYA) and RingCentral Inc. (NYSE: RNG) today
announced that Avaya Cloud Office™ by RingCentral®, the unified
communications solution offering team messaging, video meetings,
and cloud PBX is expanding availability to five of the largest
economies in Europe in December – Austria, Belgium, Germany, Italy,
and Spain.
With the addition of these five new countries, Avaya Cloud
Office has expanded its global market presence to 12 countries
since its U.S. launch in March, with additional markets planned for
2021. Today’s announcement comes just weeks after Avaya and
RingCentral announced the general availability of Avaya Cloud
Office in Ireland, France, and the Netherlands.
“The ongoing global rollout of Avaya Cloud Office is proceeding
rapidly in response to high levels of partner and customer
interest, and our efforts to meet that demand,” said Dennis Kozak,
SVP, Business Transformation, Avaya. “Today’s announcement brings
greater opportunities for European businesses to leverage a
compelling UCaaS solution that meets the new needs of a mobile and
distributed workforce. Avaya Cloud Office is becoming an important
pillar in a meaningful number of our customers’ digital
transformation strategies, many of which have been significantly
accelerated as the world continues to adopt new ways of working.
The solution delivers advanced communications features in a
flexible and reliable package that meets increasingly varied
business needs.”
Flexibility is a key draw for businesses adopting Avaya Cloud
Office. According to the European Commission’s Summer 2020 Economic
Forecast1, the euro area economy is expected to rebound from 2020
and grow by 6.1 percent in 2021. Avaya Cloud Office helps to reduce
business uncertainty associated with fluctuating economic forecasts
with scalability, migration tools, enhanced devices support, and
advanced telephony management among other capabilities.
“Frost & Sullivan's latest analysis of the European UCaaS
market finds that European businesses are expected to become
increasingly distributed due to a growing number of remote and
mobile workers, as well as expanding customer bases, reseller
channels and supply chains across multiple countries and regions,”
said Elka Popova, Vice President – Information & Communications
Technologies, Frost & Sullivan. “This trend will drive demand
for flexible technology consumption models, mobility, and advanced
collaboration tools. In fact, 83% of global IT/telecom investment
decision makers responding to a Frost & Sullivan survey report
that they will have moved parts or all of their enterprise
telephony workloads to the cloud by 2021. Avaya Cloud Office may
provide considerable value to businesses looking to adopt
feature-rich, flexible cloud solutions to improve business
continuity and boost collaboration across distributed teams.”
In addition to the features that address current market needs,
Avaya Cloud Office customers will enjoy new capabilities, such
as:
- Enhanced user experience: Avaya Cloud Office will now
offer dark theme for easier viewing, integration with Microsoft
O365 and Google contacts for easy communication, and desktop phone
updates for better navigation.
- New call features: will enable users to switch from a
voice call to a video call with a single click, pick-up calls that
are directed to another user’s extension, and setup queue overflow
to extensions so that more calls are answered vs. getting routed to
voicemail.
- Enhanced video meeting experience and security: Avaya
Cloud Office will include admin, host and moderator controls, and
password protection. Also, participants will now have the ability
to switch their view of the video gallery to one of two new
layouts: Film Strip and Active Speaker. This will provide an
improved user experience so if users choose, they can focus on who
is speaking or presenting without distraction from other
users.
- Continued enhancement of migration tools: will help
expedite the customer on-boarding to Avaya Cloud Office. Existing
customer configurations such as page groups & user greetings,
can now be quickly ported over to Avaya Cloud Office
“As European businesses continue to adapt to the impact from
COVID-19, they need reliable, flexible communication solution that
gives their workforce the power to communicate from anywhere, using
any device, and in any mode,” said Phil Sorgen, Chief Revenue
Officer, RingCentral. “Since jointly launching Avaya Cloud Office
in March, and expanding its availability in new countries
thereafter, we’ve helped organizations adapt quickly to the
changing business environment, and now we look forward to doing the
same for more customers across Europe.”
Avaya Cloud Office is scheduled to be available to new customers
in these five countries starting December 2020. To support the
latest geographic expansion of the solution, Avaya continues to
pursue new master agent partnerships and extend existing partners
to new countries to help meet growing regional demand. To date, six
new partnership agreements have been implemented across five
countries, with more to come.
About Avaya
Businesses are built by the experiences they provide, and
everyday millions of those experiences are delivered by Avaya
Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the
future of work, with innovation and partnerships that deliver
game-changing business benefits. Our cloud communications solutions
and multi-cloud application ecosystem power personalized,
intelligent, and effortless customer and employee experiences to
help achieve strategic ambitions and desired outcomes. Together, we
are committed to help grow your business by delivering Experiences
that Matter. Learn more at http://www.avaya.com
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of cloud
Message Video Phone™ (MVP), customer engagement and contact center
solutions for businesses worldwide. More flexible and
cost-effective than legacy on-premise PBX and video conferencing
systems that it replaces, RingCentral empowers modern mobile and
distributed workforces to communicate, collaborate, and connect via
any mode, any device, and any location. RingCentral’s open platform
integrates with leading third-party business applications and
enables customers to easily customize business workflows.
RingCentral is headquartered in Belmont, California, and has
offices around the world.
© 2020 RingCentral, Inc. All rights reserved. RingCentral and
the RingCentral logo are trademarks of RingCentral, Inc.
All trademarks identified by ®, TM, or SM are registered marks,
trademarks, and service marks, respectively, of Avaya Inc. All
other trademarks are the property of their respective owners.
Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All
statements other than statements of historical fact are
“forward-looking” statements for purposes of the U.S. federal and
state securities laws. These statements may be identified by the
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"might," “our vision,” "plan," "potential," "preliminary,"
"predict," "should," "will," or “would” or the negative thereof or
other variations thereof or comparable terminology. The Company has
based these forward-looking statements on its current expectations,
assumptions, estimates and projections. While the Company believes
these expectations, assumptions, estimates and projections are
reasonable, such forward-looking statements are only predictions
and involve known and unknown risks and uncertainties, many of
which are beyond its control. The factors are discussed in the
Company’s Annual Report on Form 10-K and subsequent quarterly
reports on Form 10-Q filed with the Securities and Exchange
Commission (the “SEC”) available at www.sec.gov, and may cause the
Company’s actual results, performance or achievements to differ
materially from any future results, performance or achievements
expressed or implied by these forward-looking statements. The
Company cautions you that the list of important factors included in
the Company’s SEC filings may not contain all of the material
factors that are important to you. In addition, in light of these
risks and uncertainties, the matters referred to in the
forward-looking statements contained in this press release may not
in fact occur. The Company undertakes no obligation to publicly
update or revise any forward-looking statement as a result of new
information, future events or otherwise, except as otherwise
required by law.
Source: Avaya Newsroom
1 Summer 2020 Economic Forecast: An even deeper recession with
wider divergences
https://ec.europa.eu/commission/presscorner/detail/en/ip_20_1269
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version on businesswire.com: https://www.businesswire.com/news/home/20201112005252/en/
For Avaya Media Inquiries: Alex Alias alalias@avaya.com
RingCentral media inquiries: Jyotsna Grover jyotsna.grover@ringcentral.com
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