TNS Selected for Membership in Avaya DevConnect Program
May 14 2024 - 9:03AM
Business Wire
TNS joins network of companies transforming
customer engagement with solutions that leverage the capabilities
of Avaya’s leading cloud communications portfolio
Transaction Network Services (TNS), a market leader in call
analytics and robocall mitigation, announced today that it has been
selected by Avaya for membership as a Technology Partner in the
Avaya DevConnect program. Avaya’s innovative solutions transform
the customer experience and give organizations the freedom to
choose their path and pace that deliver the greatest business
benefits.
TNS’ Enterprise Product Suite solutions can help mitigate the
relentless onslaught of robocalls eroding trust in the voice
channel and creating unprecedented customer engagement challenges.
With TNS Enterprise Authentication and Spoof Protection, CPaaS,
CCaaS, and enterprise SBC providers can help clients protect their
brand and customers from robocall spoofing. Further, contact
centers can gain a competitive edge through increased call answer
rates by deploying TNS Enterprise Branded Calling to present rich
brand information on every outgoing call.
As a DevConnect Technology Partner, TNS enables enterprise
contact centers within ‘high-touch’ industries to deliver spoof
protection and branded calling to help increase customer call
answer rates, improve customer conversion rates, reduce voice
fraud, and protect a business’ reputation.
“TNS Enterprise Authentication and Spoof Protection mitigates
the risks posed by scam robocalls to the enterprise-customer
relationship and brand reputation, allowing businesses to restore
trust in the voice channel,” said Jim Tyrrell, Vice President of
Global Product Strategy for TNS Communications Market. “Being part
of the Avaya DevConnect program allows us to extend the reach of
TNS contact center solutions to Avaya customers.”
TNS Enterprise Authentication allows only authenticated calls to
reach the end consumer, while Spoof Protection ensures unverified
calls are immediately blocked. With TNS Enterprise Branded Calling,
enterprises can brand incoming call screens with rich brand
information – such as the enterprise name and logo – to arm call
recipients with the knowledge of who is actually calling.
“Technology Partners like TNS are enabling Avaya contact center
users to differentiate their customer experience by offering a
unique solution to navigate pesky robocalls and mitigate associated
scams,” said Eric Rossman, Vice President, Strategic Alliances and
Technology Partners, Avaya. “TNS is a welcome addition to the
valued members of our DevConnect program.”
The Avaya DevConnect program is an integral network of Avaya
experts, partners, developers, and customers. This global
collaborative is well-positioned to deliver the next-generation
customer and employee experiences businesses need to turn moments
into experiences that matter. The program promotes the development,
compliance-testing and co-marketing of innovative third-party
solutions that are compatible with standards-based Avaya solutions,
including Avaya Experience Platform™ Public Cloud. Thousands of
software and hardware developers, integrators, service providers,
and customers are DevConnect program members.
Avaya provides companies with a wide range of technical
education, access, and support for many of its platforms and
interfaces through the DevConnect program, often at no cost to
registered members. Technology Partners receive additional benefits
in terms of in-depth, joint compliance testing activities and
co-marketing support, based on their alignment with Avaya strategy
and value offered to Avaya customers. DevConnect Technology
Partners, like TNS, must meet rigorous criteria for customer
satisfaction, product support, business operations, marketing, and
sales.
TNS’ latest webinar – “Reach Customers. Close Business” – hosted
by Avaya and featuring Jim Tyrrell, TNS’ Vice President of Global
Product Strategy, is available to watch on-demand here:
tnsi.com/resource/com/reach-customers-close-business-avaya-webinar/
For more information about TNS Enterprise Authentication and
Spoof Protection and TNS Enterprise Branded Calling, visit
tnsi.com/solutions/communications/restoring-trust-voice/
About Avaya:
Businesses are built by the experiences they provide, and every
day, millions of those experiences are delivered by Avaya.
Organizations trust Avaya to provide innovative solutions for some
of their most important ambitions and challenges, giving them the
freedom to engage their customers and employees in ways that
deliver the greatest business benefits. Avaya contact center and
communications solutions power immersive, personalized, and
unforgettable customer experiences that drive business momentum.
With the freedom to choose their journey, there’s no limit to the
experiences Avaya customers can create. Learn more at
http://www.avaya.com.
About TNS:
TNS, a market leader in call identification and robocall
mitigation, provides an end-to-end ecosystem for protecting and
restoring trust in voice calling. TNS addresses the full needs of
wireless and wireline operators globally with TNS Call Guardian®,
the industry-leading call analytics solution that protects
subscribers from high risk and nuisance robocalls. In addition, its
Enterprise product suite, including TNS Enterprise Authentication
and Spoof Protection and TNS Enterprise Branded Calling, is taking
the next step in enriching consumer engagement, making the voice
channel an integral part of an omnichannel customer experience
program. TNS analyzes over 1.5 billion call events across more than
500 operators every single day, enabling enterprises to protect
their brand and consumers, and carriers to identify more unwanted
robocalls. For additional information visit:
https://tnsi.com/resource-center/communications/.
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version on businesswire.com: https://www.businesswire.com/news/home/20240514382301/en/
Company Contact: TNS Clare Cockroft/Bronte Saulle
703-814-8065 pr@tnsi.com Or Media Contact: Bluetext for TNS
Thomas Walter 646-265-3144 tns@bluetext.com