VALENCIA, Calif., May 21, 2019 /PRNewswire/ -- "In the complex
world of healthcare benefits, members want an easy and quick answer
to their most pressing questions. Instead of calling in or
searching online, our smart assistant follows this trend and offers
the most convenient way to find your information," says
Stephan Hackert, Head of Corporate
Information Management Arvato U.S.
The smart assistant distinguishes itself from the existing
conversational user interfaces by a strong learning algorithm. This
self-learning functionality gives the user the opportunity to ask a
broader range of questions and to master more complex tasks, such
as asking clarifying questions and identifying personal preferences
depending on the member approval. The basic functionality covers
all benefits at the plan level, along with the FAQs. An enhanced
version is capable of providing predictive analysis and accessing
member data and the provider network with direct links to
navigation. The fully customizable tool integrates easily with
existing member portals, browser--or app-based--services.
The platform solution allows for quick implementation based on
an existing mapping of benefits and geo-location services. Adding
health insurance and plan specific information can be done via
different formats and is fully automated. Arvato's long term
experience in handling provider data ensures a safe and fast
integration if a provider search should be added.
Media Contact:
Karen Peterson
Director Business Development
805-582-4889
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SOURCE Arvato Bertelsmann Supply Chain Solutions